Resolve Crashes on Startup

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Clinton Elmore

  • Posts: 10
  • Joined: Sun Sep 01, 2013 1:56 am

Resolve Crashes on Startup

PostTue Aug 26, 2014 2:32 pm

Problem signature:
Problem Event Name: BEX64
Application Name: Resolve.exe
Application Version: 0.0.0.0
Application Timestamp: 53db5249
Fault Module Name: StackHash_76a1
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 0000000000000000
Exception Code: c0000005
Exception Data: 0000000000000008
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 76a1
Additional Information 2: 76a173c26a6dc2e3cd83ac8fd9f8bdb9
Additional Information 3: 7b3f
Additional Information 4: 7b3f634c955ac91fe3f1e745337a968a

Resolve crashes at startup. I have uninstalled and reinstalled, but the problem persists. This is an LGA2011 x70 chipset board with a I7 4820 running @ default speeds with 32 gigs of Kingston Desktop Memory KHX24C11T3K4/32X and a eVGA Geforce GTX 780.
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Clinton Elmore

  • Posts: 10
  • Joined: Sun Sep 01, 2013 1:56 am

Re: Resolve Crashes on Startup

PostTue Aug 26, 2014 2:36 pm

Some reading has shown this to be a DEP error, but can anyone confirm that?
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Clinton Elmore

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  • Joined: Sun Sep 01, 2013 1:56 am

Re: Resolve Crashes on Startup

PostWed Aug 27, 2014 12:32 pm

I turned off PED and it still crashes with the same error message. I've tried installing and reinstalling. Still nothing.
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Peter Chamberlain

Blackmagic Design

  • Posts: 13944
  • Joined: Wed Aug 22, 2012 7:08 am

Re: Resolve Crashes on Startup

PostThu Aug 28, 2014 1:06 am

Hi, please use the Resolve 'CaptureLogs' appication and send the zip to
support-usa@blackmagicdesign.com
DaVinci Resolve Product Manager
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Clinton Elmore

  • Posts: 10
  • Joined: Sun Sep 01, 2013 1:56 am

Re: Resolve Crashes on Startup

PostFri Aug 29, 2014 4:48 am

Kind sir, I sent in my logs and am still waiting for a reply.
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Clinton Elmore

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  • Joined: Sun Sep 01, 2013 1:56 am

Re: Resolve Crashes on Startup

PostSun Aug 31, 2014 3:29 am

Log Name: Application
Source: Application Error
Date: 8/30/2014 11:28:51 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Titan
Description:
Faulting application name: Resolve.exe, version: 0.0.0.0, time stamp: 0x53db5249
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0000000000000000
Faulting process id: 0x14b0
Faulting application start time: 0x01cfc4cbad8ff7c4
Faulting application path: C:\Program Files\Blackmagic Design\DaVinci Resolve\Resolve.exe
Faulting module path: unknown
Report Id: ecc533dd-30be-11e4-93a6-54271ebe7d60
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-08-31T03:28:51.000000000Z" />
<EventRecordID>7605</EventRecordID>
<Channel>Application</Channel>
<Computer>Titan</Computer>
<Security />
</System>
<EventData>
<Data>Resolve.exe</Data>
<Data>0.0.0.0</Data>
<Data>53db5249</Data>
<Data>unknown</Data>
<Data>0.0.0.0</Data>
<Data>00000000</Data>
<Data>c0000005</Data>
<Data>0000000000000000</Data>
<Data>14b0</Data>
<Data>01cfc4cbad8ff7c4</Data>
<Data>C:\Program Files\Blackmagic Design\DaVinci Resolve\Resolve.exe</Data>
<Data>unknown</Data>
<Data>ecc533dd-30be-11e4-93a6-54271ebe7d60</Data>
</EventData>
</Event>

from event viewer

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