Intensity Shuttle Thunderbolt Not Recognized

Hello All,

I recently purchased the Blackmagic Intensity Shuttle Thunderbolt model and I'm experiencing some issues that I haven't been able to resolve. Upon purchase, I downloaded the most recent version of the software from the Blackmagic support site, plugged in my device and went to System Preferences-> Blackmagic Design to make sure that the settings were correct (as per the user manual)

Unfortunately, the device is not being recognized... All of the drop down boxes and settings are greyed out. When examining the device itself it does appear to be receiving power (due to the white LED emitting from the inside) but I still can't seem to find a way to make my computer recognize it.

I have a Mid 2012 Macbook Pro 2.6 GHZ Intel Core i7 running OS X Mavericks 10.9.4. I installed the newest version of Blackmagic Desktop Video 10.1.2 and I'm using an official Apple Thunderbolt cable...
Respectfully request assistance from any thoughtful users/moderators/employees.

Thank you in advance,
-Brandon Robinson

[Tony Rivera]

Just to verify, are you using a the Thunderbolt cable in the proper port?

Good Morning Tony,

Indeed, it's in the right port... I'm beginning to think that the Thurderbolt cable is bad but I bought it brand new at an Apple store... I'm going back tomorrow to return it and we'll see if that resolves the issue.

I'll post updates as they happen...

Thanks,
-Brandon

I just purchase my Intensity Shuttle with Thunderbolt last week from B&H in Manhattan. My MacBook Pro recognizes the device via Thunderbolt but I can not receive a signal using the RCA input jacks to capture some old Betamax video. I've searched the forums and all I see are many complaints about BM's support. Any help out there? Thanks in advance.

What are your setting in the BM system panel? And what are your setting inside Media Express (assuming you are using that for testing input)
Also you have to bear in mind that if you are using old tapes the signal may be degraded so you may have to use a timebase corrector to clean up the signal