Intensity SHUTTLE Windows 8.1 Black Screen !!!

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Daniel Gunther

  • Posts: 26
  • Joined: Wed May 29, 2013 6:32 pm

Intensity SHUTTLE Windows 8.1 Black Screen !!!

PostWed Nov 12, 2014 1:54 am

Hi,

i installed Windows 8.1 x64 with latest Updates and Drivers on my PC.

Started Media Express and set Resolution but black screen via HDMI :?


After that installed Windows 7 x64 SP1 with latest Drivers ...

Started Media Express and voila i get normal Picture from HDMI !


Is this a known bug ??
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Tony Rivera

Blackmagic Design

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  • Joined: Mon Aug 12, 2013 4:52 pm
  • Real Name: Tony Rivera

Re: Intensity SHUTTLE Windows 8.1 Black Screen !!!

PostWed Nov 12, 2014 6:56 pm

The last few versions of Desktop Video have improved support for Windows 8. Can you provide some more detail about your setup? You can list it here for others to comment on or also reach out to us directly for more support from your regions office.
Support: http://www.blackmagicdesign.com/support
Info: http://www.blackmagicdesign.com/company

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@blackmagicnewsofficial
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Daniel Gunther

  • Posts: 26
  • Joined: Wed May 29, 2013 6:32 pm

Re: Intensity SHUTTLE Windows 8.1 Black Screen !!!

PostWed Nov 12, 2014 8:38 pm

Windows 8.1 64Bit on Intel System. All drivers and Windows updates installed ...

Graphics card Radeon HD 5450 and 4GB RAM (2x2GB). Also installed DirectX 9 additionally but no success.


On Windows 7 64Bit its working, but there VLC giving wrong Resolution Output like i mentioned in another Thread here:

viewtopic.php?f=12&t=29498

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