- Posts: 5
- Joined: Thu Oct 30, 2014 3:41 pm
HI Vitalii -
Please contact your closest Blackmagic Design support and you can use our website support to direct your inquiry to see if it is a hardware issue or Driver issue. If you have run the firmware updater Linux application and you card has not updated and not recognized, it could be a hardware failure or power /bios settings issue.
Please provide all the information including System, host model, motherboard, RAM, CPU model, serial # of Decklink Studio 4K, distribution/kernel and all your settings to the support area email on our main website via support and then scroll down to the middle bottom to see the link that says "email us".