Compatibility issue with HPE ProLiant DL360 Gen9 Servers

Ask software engineering and SDK questions for developers working on Mac OS X, Windows or Linux.
  • Author
  • Message
Offline

Janus Ng

  • Posts: 3
  • Joined: Wed Mar 22, 2017 12:03 pm

Compatibility issue with HPE ProLiant DL360 Gen9 Servers

PostWed Mar 22, 2017 12:23 pm

We have bought 6 DeckLink Duo 2 capture cards. Each of them are installed onto a HPE ProLiant DL360 Gen9 Server. We can capture video from SDI1 and SDI2 on them using ffmpeg. However, SDI3 and SDI4 inputs failed after a few seconds every time while we captured video using ffmpeg when all 4 inputs were used. SDI3 and SDI4 worked fine when SDI1 and SDI2 are not used. SDI3 and SDI4 worked if SDI1 and SDI2 were not used.

Similar results happened on Media Express as well. The SDI3 and SDI4 input went black after a few seconds.

We have tried a Duo 2 card on a Dell Optiplex. All 4 SDI inputs were working simultaneously.

Is there anything we can do to get them work?

Thank you very much!

Configurations:
  • Hardware
    • HPE ProLiant DL360 Gen9
    • Blackmagic DeckLink Duo 2
  • OS
    $ cat /etc/redhat-release
    CentOS release 6.8 (Final)
  • Kernel
    $ uname -a
    Linux rthk-1 2.6.32-642.el6.x86_64 #1 SMP Tue May 10 17:27:01 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux
  • firmware and driver
    $ dmesg | grep Black
    BlackmagicIO: Driver version 10.8.5a4 loading
    BlackmagicIO: Enabled device "DeckLink Duo 2 (1)" x4/5 Gbps (cdcf7b0,510800) FW Date: 03-15 08:29
    BlackmagicIO: DeckLink Duo 2 (1) as blackmagic!io1 [0000:08:00.0]
    BlackmagicIO: Initialised serial driver for blackmagic!io1
    BlackmagicIO: Enabled device "DeckLink Duo 2 (3)" x4/5 Gbps (cdcf7b2,510801) FW Date: 03-15 08:29
    BlackmagicIO: DeckLink Duo 2 (3) as blackmagic!io2 [0000:08:00.0]
    BlackmagicIO: Initialised serial driver for blackmagic!io2
    BlackmagicIO: Enabled device "DeckLink Duo 2 (2)" x4/5 Gbps (cdcf7b1,510802) FW Date: 03-15 08:29
    BlackmagicIO: DeckLink Duo 2 (2) as blackmagic!io3 [0000:08:00.0]
    BlackmagicIO: Initialised serial driver for blackmagic!io3
    BlackmagicIO: Enabled device "DeckLink Duo 2 (4)" x4/5 Gbps (cdcf7b3,510803) FW Date: 03-15 08:29
    BlackmagicIO: DeckLink Duo 2 (4) as blackmagic!io4 [0000:08:00.0]
    BlackmagicIO: Initialised serial driver for blackmagic!io4
  • software
    • $ ffmpeg_binary/bin/ffmpeg -version
      ffmpeg version 2.8.5 Copyright (c) 2000-2016 the FFmpeg developers
      built with gcc 4.4.7 (GCC) 20120313 (Red Hat 4.4.7-16)
      configuration: --enable-gpl --enable-nonfree --enable-librtmp --enable-libx264 --enable-libx265 --enable-libfaac --enable-shared --enable-decklink --extra-cflags='-I/ /ffmpeg_source/ffmpeg/BlackmagicDeckLinkSDK10.5/Linux/include/ -I/ffmpeg_source/ffmpeg/component' --extra-ldflags='-L/ ffmpeg_source/ffmpeg/BlackmagicDeckLinkSDK10.5/Linux/include/ -L/ffmpeg_source/ffmpeg/component' --extra-libs=-ldl
      libavutil 54. 31.100 / 54. 31.100
      libavcodec 56. 60.100 / 56. 60.100
      libavformat 56. 40.101 / 56. 40.101
      libavdevice 56. 4.100 / 56. 4.100
      libavfilter 5. 40.101 / 5. 40.101
      libswscale 3. 1.101 / 3. 1.101
      libswresample 1. 2.101 / 1. 2.101
      libpostproc 53. 3.100 / 53. 3.100
    • Media Express version 3.5.3
Offline

Ian Morrish

  • Posts: 152
  • Joined: Sun Jan 18, 2015 9:24 pm
  • Location: New Zealand

Re: Compatibility issue with HPE ProLiant DL360 Gen9 Servers

PostWed Mar 29, 2017 6:22 pm

You could try a few BIOS setting options:
[*]Disable power management
[*]Force PCI v2 (disables v1 support)
[*]Might be some hot plugging support you could disable
[*]Check if there is a bios update
Regards,
Ian Morrish
Video Integrated Scripting Environment
(Windows PowerShell with ATEM driver + more)
https://ianmorrish.wordpress.com
Offline

Janus Ng

  • Posts: 3
  • Joined: Wed Mar 22, 2017 12:03 pm

Re: Compatibility issue with HPE ProLiant DL360 Gen9 Servers

PostMon Apr 24, 2017 2:07 am

Thank you for your suggestions.

We have tried a few combinations on the BIOS and power settings as suggested. None helped.

Furthermore, we have tried Blackmagic Driver version 10.8.6a2 as well as CentOS 7.2. Neither solved the issue. :(

Return to Software Developers

Who is online

Users browsing this forum: No registered users and 4 guests