Can' see some ports after Windows Update

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ugurmustafa

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  • Joined: Thu Sep 12, 2019 4:20 pm
  • Real Name: Mustafa Ugur

Can' see some ports after Windows Update

PostThu Sep 12, 2019 4:29 pm

Hi,

I am trying to build a capture module using Blackmagic Decklink SDK 11.2. I am using Decklink Duo 2, it has 4 ports, and I was able to use these 4 ports but after my computer updated itself. I can see just 2 port of the device in Blackmagic Media Express. So I cannot see 3rd and 4th ports of the device. My operating system is Windows 10. Do you have any suggestions for this situation.
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Xtreemtec

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  • Location: The Netherlands

Re: Can' see some ports after Windows Update

PostThu Sep 12, 2019 9:22 pm

Did you reboot the Machine?? This is crucial!!

Did you get a POPUP saying Firmware update needed?
If not. Hit CTRL ALT DEL > Task Manager >
find the Processes :: Blackmagic Software Updater And DesktopVideoUpdater..
Restart those processes because it will trigger an Updater. Which needs to update the firmware in the card to the same version as the software,. ;)
Daniel Wittenaar .:: Xtreemtec Media Productions ::. -= www.xtreemtec.nl =-
4K OBV Trailer, ATEM TVS HD, 1M/E 4K, 4M/E Broadcast Studio 4K, Hyperdeck Studio Mini, Ursa Broadcast 4K, 4K fiber converters with Sony Control
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Ian Morrish

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Re: Can' see some ports after Windows Update

PostFri Sep 13, 2019 6:28 pm

Or the device has been set back to a pair of Key & Fill outputs.
In desktop video, select the first one and check the Connectors Tab that it is only assigned to one of the SDI outputs, not 1 & 2.
Regards,
Ian Morrish
Video Integrated Scripting Environment
(Windows PowerShell with ATEM driver + more)
https://ianmorrish.wordpress.com

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