anyone ask me

I wonder if anyone can help me. I am very disappointed with the Blackmagic. I have a serious problem with my Blackmagic Cinema, need it to work urgently. I sent 3 emails to the Blackmagic Support and put my doubts on the company's forums. You know what happened? Nothing. No one answered my emails. No one helped me in the forums and my equipment that has only 1 year of use is still broken. Are we business professionals so we need? Does with a call these these companies really think that will compete in the market with already established brands? The customer is key to the success of a brand and tratandop customers so without any regard believe Blackmagic can not achieve their commercial and institutional goals. I wonder if anyone can help me. Where can I fix my camera? There repair? Or disposable? Because if disposable price is no longer so attractive. Thank you!