Unacceptable

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Ted Wendel

  • Posts: 2
  • Joined: Thu Sep 29, 2016 5:20 pm

Unacceptable

PostSun Nov 06, 2016 3:28 pm

I love my BM cameras but using this forum as the support option is totally inadequate. I have spent hours trying to find the location of a simple firmware upgrade. I appreciate the BM staff but it is time to recognize that the available support options don't come close to meeting the needs of those who purchase the products.
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Xtreemtec

  • Posts: 5397
  • Joined: Wed Jan 02, 2013 11:48 am
  • Location: The Netherlands

Re: Unacceptable

PostTue Nov 08, 2016 2:45 pm

Location of the firmware update.. :shock:

On the website under support and select your product and download.. ;) How easy can it be..
Daniel Wittenaar .:: Xtreemtec Media Productions ::. -= www.xtreemtec.nl =-
4K OBV Trailer, ATEM TVS HD, 4M/E Broadcast Studio 4K, Constelation 8K, Hyperdeck Studio 12G, Ursa Broadcast 4K, 4K fiber converters with Sony Control
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Denny Smith

  • Posts: 13131
  • Joined: Thu Aug 01, 2013 4:19 pm
  • Location: USA, Northern Calif.

Re: Unacceptable

PostWed Nov 09, 2016 6:01 am

This Dorum is more of a Support Group of users, not a BM Customer support system. We try to help,where and when we can, it is a learning experience for us all. :roll:
Cheers
Denny Smith
SHA Productions
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