Is this one of those search engines where you have to know the secret handshake to find useful information on a particular subject? I search on Intensity and I searched on Shuttle and I searched on "Intensity Shuttle". I got the same message for each inquiry. The words were too common followed by what was allowed as a search criterion. Does anybody know the 'secret codes' to get what should be a reasonable search to find anything useful on subjects pertaining to the Intensity Shuttle USB3 hardware. I just wanted to see what was already posted before I started asking questions.
I'm not sure why they set it up that way but it's very difficult to use the search to get relevant information here. I can't search for an error code related to my device because, as you found out, 'intensity' and 'shuttle' are both automatically removed from the search even if you use other terms.
"Intensity shuttle error code 31" returns everything with the word code in it.
I'm not sure what your issue is, but from what I've figure out through Google and Amazon reviews, if you don't have the right kind of USB 3.0, the device simply will not work. It only works with certain USB 3.0 chipsets, which is not standard across all motherboards, so there's a fair chance you're simply out of luck like I think I am.
I assumed the people who left negative reviews on Amazon simply didn't understand what to do. What you probably need is USB 3.0 inputs using the NEC or Renesas chipset. There's a PCI Express card for this for $15 on Amazon. If your issue ends up being the USB Comptability, that's likely the cheapest solution for you if you want to use the card.
As for me, if that's what ends up being my issue, I'm returning it and getting something else. It stinks. The passthrough would be really nice, especially for when I want to stream HDMI gaming, but I need something that just, y'know, -works.-