BMD support. How BMD treats customers
Posted: Mon May 01, 2017 3:52 amHi friends !
I have read a lot of very critical posts, on this and other forums, even aggressive about BMD customers/tech support. The "rumor" is usually: "BMD products are low cost and very high quality, but BMD doesn't care about customers" (expecially when devices don't work, and support is very important). I have often read about customers that feels "being abandoned" by the company.
My experience with BMD support has been definitely the exact opposite: I could describe it so: kindness, efficiency and welcoming behaviour. I was never better treated by a customer support.
i have told what has happened in a video. Here it's not allowed to post external links, so if you want to watch it, please search on Youtube for "BLACKMAGIC CUSTOMERS' SUPPORT. MICRO HDMI ISSUE on bmpcc"
Regards !
Mauro Casotti, Italy
I have read a lot of very critical posts, on this and other forums, even aggressive about BMD customers/tech support. The "rumor" is usually: "BMD products are low cost and very high quality, but BMD doesn't care about customers" (expecially when devices don't work, and support is very important). I have often read about customers that feels "being abandoned" by the company.
My experience with BMD support has been definitely the exact opposite: I could describe it so: kindness, efficiency and welcoming behaviour. I was never better treated by a customer support.
i have told what has happened in a video. Here it's not allowed to post external links, so if you want to watch it, please search on Youtube for "BLACKMAGIC CUSTOMERS' SUPPORT. MICRO HDMI ISSUE on bmpcc"
Regards !
Mauro Casotti, Italy