No Desktop Video Device Detected

Getting started with a Blackmagic product? Ask questions here about setup and installation.
  • Author
  • Message
Offline

Christopher Osborn

  • Posts: 103
  • Joined: Wed Aug 09, 2017 5:52 am
  • Location: Colorado, USA

No Desktop Video Device Detected

PostSun Dec 31, 2017 11:07 pm

Intensity 4k - Desktop Video 10.9.10, 10.9.9 & 10.9.7
Windows 8.1 - 64bit
PCIe slot 2

Device responds and works in Resolve 14.2, and Avid MC 8.9.x but is unavailable in Blackmagic's Desktop Video Setup application. This is a problem since I can't make output conversions from HD to SD from Avid, and I cannot switch between my audio sources on the Intensity.

Workaround Solution:
10.9.5 still works, but is missing the bug fixes and improvements made in 10.9.7 and 10.9.9.
Last edited by Christopher Osborn on Sat Jan 20, 2018 1:11 am, edited 1 time in total.
MacMini 2018 Mojave (i7 8700B, 64GB, RX580 - Mantiz Saturn II eGPU)
MacMini 2020 Monterey (M1 16GB)
Windows 10 (i7 6950X, 128GB, RTX 3080ti)
Intensity Pro 4K / Desktop Video 12.3
An Avid editor hoping for a better way...
Offline

Joe Bernstein

  • Posts: 3
  • Joined: Sun Mar 05, 2017 7:16 am

Re: No Desktop Video Device Detected

PostSat Jan 13, 2018 3:01 pm

Same problem, same workaround. The Pro 4k is clearly recognized by my computer but there seems to be some sort of software hiccup.

These windows were captured running 10.9.7:

Image

Image

Image

Even back on 10.9.5 it's listed as "currently unavailable" in this window, though it functions as intended.
Offline

Christopher Osborn

  • Posts: 103
  • Joined: Wed Aug 09, 2017 5:52 am
  • Location: Colorado, USA

Re: No Desktop Video Device Detected

PostSat Jan 20, 2018 12:58 am

<Bump> Updated first post to include continuing failure of 10.9.10 with the Intensity Pro 4K card.
MacMini 2018 Mojave (i7 8700B, 64GB, RX580 - Mantiz Saturn II eGPU)
MacMini 2020 Monterey (M1 16GB)
Windows 10 (i7 6950X, 128GB, RTX 3080ti)
Intensity Pro 4K / Desktop Video 12.3
An Avid editor hoping for a better way...
Offline

Andrew Martin

  • Posts: 465
  • Joined: Sat Jul 08, 2017 9:25 pm

Re: No Desktop Video Device Detected

PostSat Jan 20, 2018 12:41 pm

This is a user forum guys, if you're hoping for a BMD fix you'll need report it via BMDs webpages.
Offline

Christopher Osborn

  • Posts: 103
  • Joined: Wed Aug 09, 2017 5:52 am
  • Location: Colorado, USA

Re: No Desktop Video Device Detected

PostSat Jan 20, 2018 8:55 pm

Andrew Martin wrote:This is a user forum guys, if you're hoping for a BMD fix you'll need report it via BMDs webpages.

Yep. But reporting to BMD as a Technical Support issue doesn't allow anyone else to see what is going on, and at least for me, I prefer to see what other users are up to.
MacMini 2018 Mojave (i7 8700B, 64GB, RX580 - Mantiz Saturn II eGPU)
MacMini 2020 Monterey (M1 16GB)
Windows 10 (i7 6950X, 128GB, RTX 3080ti)
Intensity Pro 4K / Desktop Video 12.3
An Avid editor hoping for a better way...
Offline

davbay1

  • Posts: 1
  • Joined: Sat Jan 27, 2018 1:53 am
  • Real Name: David Bayko

Re: No Desktop Video Device Detected

PostSat Jan 27, 2018 2:00 am

Hey Everyone,

I had the same issue and I figured out that it wasn't working for me because I disabled all of the Black Magic software in the startup section of task manager. Double check to make sure that it's all enabled.
Attachments
No Connect.PNG
No Connect.PNG (24.73 KiB) Viewed 28991 times
Offline

Abraham Torna

  • Posts: 8
  • Joined: Mon Dec 30, 2013 8:40 pm

Re: No Desktop Video Device Detected

PostTue Mar 20, 2018 8:06 pm

Hey davbay1 I have to say THANK YOU VERY MUCH for taking the time to put the answer to my headaches! This was driving me crazy because I have the same problem and your solution work flawless.

You make my day! Again Thanks!
Offline

chris_P

  • Posts: 3
  • Joined: Sat Mar 17, 2018 2:08 pm
  • Real Name: Chris Prey

Re: No Desktop Video Device Detected

PostWed Mar 21, 2018 9:36 am

Davbay,

thanks a million for that hint...solved my problem too !
I'll write BM about it, must happen often, they should mention that in the manual.
Offline

Andie64

  • Posts: 4
  • Joined: Fri Nov 02, 2018 6:02 pm
  • Real Name: Andy Springs

Re: No Desktop Video Device Detected

PostWed Nov 07, 2018 1:36 pm

Does NOT work for me...I see it in Device Manager as a single input and it works in vMix and other programs, but when I check 'show hidden devices', the second set is there, but not connected , and I do not know how to get it to connect.....This is really driving me up a wall
Offline

George Deierling

  • Posts: 338
  • Joined: Thu Feb 25, 2016 11:26 pm

Re: No Desktop Video Device Detected

PostFri Nov 23, 2018 10:17 pm

Same here. Tried different PCI slots. Tried Decklink 4k, Decklink monitor, Intensity 4. All have the same problem. The driver is loaded. It shows up in Resolve. Does not show in Desktop Video device or Media Express or Premiere. Capture in Resolve doesn't work. Rolled back Desktop 10.11 reinstalled, no change.
It worked before I changed cards, my best guess at this point is recent Windows updates.
Offline

Klaus Kranz

  • Posts: 18
  • Joined: Wed Jan 14, 2015 1:31 am

Re: No Desktop Video Device Detected

PostThu Jan 31, 2019 2:39 pm

hey guys,
this thread here did the trick for me:

viewtopic.php?f=18&t=68437

Autostart was deactivated for them BM items.
Cheers
Offline

3rdDegree

  • Posts: 6
  • Joined: Sat Mar 03, 2018 2:48 pm
  • Real Name: Martin Gleeson

Re: No Desktop Video Device Detected

PostSun Mar 17, 2019 6:17 pm

davbay1 wrote:Hey Everyone,

I had the same issue and I figured out that it wasn't working for me because I disabled all of the Black Magic software in the startup section of task manager. Double check to make sure that it's all enabled.


davbay1, thank you so much! This issue has been plaguing me for ages and I came across this post which fixed my problem!
Offline

tabrixz

  • Posts: 2
  • Joined: Thu Mar 14, 2019 7:06 am
  • Location: Pennsylvania, USA
  • Real Name: Tyrone Gregory

Re: No Desktop Video Device Detected

PostThu Mar 21, 2019 6:09 am

This worked well on me. Thanks bro.
In racing, I wanted to be a winner and to be a winner, you have to be willing to roll the dice.
Offline

Andie64

  • Posts: 4
  • Joined: Fri Nov 02, 2018 6:02 pm
  • Real Name: Andy Springs

Re: No Desktop Video Device Detected

PostMon Apr 08, 2019 9:11 pm

I think I have had it with Blackmagic cards...I am switching to a better working and more reliable manufacturer....bye BM....hello Magewell
Offline

Iain McKenzie

  • Posts: 7
  • Joined: Fri Dec 04, 2015 11:17 am

Re: No Desktop Video Device Detected

PostThu Sep 19, 2019 3:42 am

Hi all, I had the same problem with startup options disabled. Re-enabled them - still not working. So, found the desktop video folder in windows (program files (x86) for me) and run "CheckVersioPC" - told me I needed an update. Did it. Restart. Boom! Working. Go into Resolve and reselect Video out - restart Resolve.
Hope this helps
Iain
Offline
User avatar

Xtreemtec

  • Posts: 5391
  • Joined: Wed Jan 02, 2013 11:48 am
  • Location: The Netherlands

Re: No Desktop Video Device Detected

PostThu Sep 19, 2019 11:32 am

Iain McKenzie wrote:Hi all, I had the same problem with startup options disabled. Re-enabled them - still not working. So, found the desktop video folder in windows (program files (x86) for me) and run "CheckVersioPC" - told me I needed an update. Did it. Restart. Boom! Working. Go into Resolve and reselect Video out - restart Resolve.
Hope this helps
Iain

Desktop Video updater should trigger this software. Normally re-activating this will trigger it, unless you have a firewall, Antivirus or windows defender or something that is blocking it from working.
Daniel Wittenaar .:: Xtreemtec Media Productions ::. -= www.xtreemtec.nl =-
4K OBV Trailer, ATEM TVS HD, 4M/E Broadcast Studio 4K, Constelation 8K, Hyperdeck Studio 12G, Ursa Broadcast 4K, 4K fiber converters with Sony Control

Return to Getting Started

Who is online

Users browsing this forum: No registered users and 36 guests