Intensity USB 3.0 "no desktop video detected"

Getting started with a Blackmagic product? Ask questions here about setup and installation.
  • Author
  • Message
Offline

bart59

  • Posts: 2
  • Joined: Thu Oct 18, 2018 6:12 pm
  • Real Name: Ugo Pagotto

Intensity USB 3.0 "no desktop video detected"

PostThu Oct 18, 2018 6:19 pm

Hi, I have my new Intensity Shuttle Usb device on my MacBook air but it don't works (great!).
I have installed correctly the software (several times), changed the cable, but nothing to do...
Does not works!
What can I do? Should I have to trash it?
Can someone help me? Thanks
Attachments
Schermata 2018-10-18 alle 20.19.18.png
Schermata 2018-10-18 alle 20.19.18.png (21.85 KiB) Viewed 276 times
Offline

Tony Rivera

Blackmagic Design

  • Posts: 3258
  • Joined: Mon Aug 12, 2013 4:52 pm
  • Real Name: Tony Rivera

Re: Intensity USB 3.0 "no desktop video detected"

PostThu Oct 18, 2018 9:21 pm

Can you test the device on a different computer to confirm the communication between it and the computer sits with the device?
Support: http://www.blackmagicdesign.com/support
Info: http://www.blackmagicdesign.com/company

Follow us on Instagram:
@blackmagicnewsofficial
Offline

bart59

  • Posts: 2
  • Joined: Thu Oct 18, 2018 6:12 pm
  • Real Name: Ugo Pagotto

Re: Intensity USB 3.0 "no desktop video detected"

PostFri Oct 19, 2018 6:39 am

Tony Rivera wrote:Can you test the device on a different computer to confirm the communication between it and the computer sits with the device?


Yes, I did test it on a MacBook Pro but it it don't works... :cry:
Offline

Tony Rivera

Blackmagic Design

  • Posts: 3258
  • Joined: Mon Aug 12, 2013 4:52 pm
  • Real Name: Tony Rivera

Re: Intensity USB 3.0 "no desktop video detected"

PostFri Oct 19, 2018 4:16 pm

You've also confirmed that the MacBook Pro does have USB 3.0 ports that work as intended correct? If you have an actual desktop computer to confirm with as well, that would be ideal. If those tests are still not seen and you've tried multiple USB 3.0 cables, you can contact us via email for additional information on troubleshooting steps and potentially sending the unit in for testing.
Support: http://www.blackmagicdesign.com/support
Info: http://www.blackmagicdesign.com/company

Follow us on Instagram:
@blackmagicnewsofficial

Return to Getting Started

Who is online

Users browsing this forum: No registered users and 9 guests