Intensity Pro 4k Software download?

Getting started with a Blackmagic product? Ask questions here about setup and installation.
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psymon2000

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  • Real Name: Simon Jenkins

Intensity Pro 4k Software download?

PostWed Dec 12, 2018 9:37 am

Hi,

I'm trying to install Intensity Pro 4K but the SD Cards provided are not reading - other cards work OK - USB drive disappears when Blackmagic SD cards are inserted - is there an option to download the software?

Simon.
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Tony Rivera

Blackmagic Design

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Re: Intensity Pro 4k Software download?

PostWed Dec 12, 2018 10:41 pm

The Intensity Pro 4K card is part of the capture and playback software and available under that family line on the support page of our website. The various versions of Desktop Video software are available for download for the OS your computer is on.
Support: http://www.blackmagicdesign.com/support
Info: http://www.blackmagicdesign.com/company

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psymon2000

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  • Real Name: Simon Jenkins

Re: Intensity Pro 4k Software download?

PostThu Dec 13, 2018 9:30 am

Thanks!

I have downloaded and attempted to install it.

The install will not complete and it displays this message : -

"There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor"

Any clues on this?

Thanks,

Simon.
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Tony Rivera

Blackmagic Design

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Re: Intensity Pro 4k Software download?

PostThu Dec 13, 2018 7:41 pm

You didn't mention the OS the computer is on but be sure to update the OS to the latest build and then attempt to reinstall the software. Also be sure that the GPU is on the latest release as well.
Support: http://www.blackmagicdesign.com/support
Info: http://www.blackmagicdesign.com/company

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psymon2000

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Re: Intensity Pro 4k Software download?

PostFri Dec 14, 2018 10:50 am

Sorry, system details are Win 10 new (but overlayed, not clean) install - all up to date. I have NVidia Quadro 2000D GPU and M-Audio Delta Audiophile 24-96. I mention these because the Nvidia high definition audio drivers seem to cause problems on the system and during one of the attempted installs Win 10 crashed and a technical message mentioning the M-Audio device appeared briefly.

I disabled all current audio devices and attempted another install which failed as before.
The Blackmagic audio devices appeared in Device Manager and were removed during clean up.

The M-Audio device is considered a legacy product by the manufacturer and is not supported under Win 10.
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simpbizsupport

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  • Real Name: Ryan Perry

Re: Intensity Pro 4k Software download?

PostFri Dec 14, 2018 7:28 pm

While I was able to download and install the software, I am having the same issue that the SD card provided for both my Intensity Pro 4K and Davinci software don't read while other cards do. Any idea why that is and where I can download Davinci?
Thanks

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