Decklink 3d stop recognising by mac

Getting started with a Blackmagic product? Ask questions here about setup and installation.
  • Author
  • Message
Offline

alirezav

  • Posts: 14
  • Joined: Wed Dec 05, 2018 5:19 pm
  • Real Name: Alireza Vasefi

Decklink 3d stop recognising by mac

PostFri Jan 18, 2019 11:26 pm

Today suddenly my card Decklink 3d ext had been stop working after restarting my computer
I checked that with the other computer
but the Blackmagic_Desktop_Video_10.11.4 keep saying check your device if its connected to your system
No Desktop video device detected
is there any way that I can update my firmware?
is there any LED on this card to show that card has any problem?
fan on the card still working and some chips are warm when after a while
Can you help me pls?
My Macos are 10.12.6 and I try to upgrade them to the latest version
Offline
User avatar

Xtreemtec

  • Posts: 3431
  • Joined: Wed Jan 02, 2013 11:48 am
  • Location: The Netherlands

Re: Decklink 3d stop recognising by mac

PostSat Jan 19, 2019 12:19 pm

Could it be that there was some security update that went active after the reboot of your mac? A lot of people had the same issues when they updated Macos to Sierra and above.

There is some fix to come around that security issue found in the manual and on the forum. ;)
Daniel Wittenaar .:: Xtreemtec Media Productions ::. -= www.xtreemtec.nl =-
4K OBV Trailer, ATEM TVS HD, 1M/E 4K, 4M/E Broadcast Studio 4K, Hyperdeck Studio Mini, Ursa Broadcast 4K, 4K fiber converters with Sony Control
Offline

alirezav

  • Posts: 14
  • Joined: Wed Dec 05, 2018 5:19 pm
  • Real Name: Alireza Vasefi

Re: Decklink 3d stop recognising by mac

PostSun Jan 20, 2019 12:08 pm

Xtreemtec wrote:Could it be that there was some security update that went active after the reboot of your mac? A lot of people had the same issues when they updated Macos to Sierra and above.

There is some fix to come around that security issue found in the manual and on the forum. ;)

Thanks a lot for your help
unfortunately, I couldn't find any relevant post
Could you kindly give me a hint how can I find that, please?
much appreciated
Offline
User avatar

Xtreemtec

  • Posts: 3431
  • Joined: Wed Jan 02, 2013 11:48 am
  • Location: The Netherlands

Re: Decklink 3d stop recognising by mac

PostSun Jan 20, 2019 1:00 pm

Daniel Wittenaar .:: Xtreemtec Media Productions ::. -= www.xtreemtec.nl =-
4K OBV Trailer, ATEM TVS HD, 1M/E 4K, 4M/E Broadcast Studio 4K, Hyperdeck Studio Mini, Ursa Broadcast 4K, 4K fiber converters with Sony Control
Offline

alirezav

  • Posts: 14
  • Joined: Wed Dec 05, 2018 5:19 pm
  • Real Name: Alireza Vasefi

Re: Decklink 3d stop recognising by mac

PostWed Jan 23, 2019 6:08 pm

Thank you very much
But it doesnt work for me
any other suggestion?

Return to Getting Started

Who is online

Users browsing this forum: No registered users and 8 guests