Intensity Shuttle Thunderbolt - Not detected on Linux

I have installed the drivers from the web site and when I plug in the device there is no indication in the `dmesg` output and also when I try to use it with OpenBroadcast Studio it shows Blackmagic as an option but no devices in the list. I have tried 2 different thunderbolt connectors on 2 different laptops with 2 different Linux distributions (Fedora 29 and Ubuntu 19.10). Nothing is working and I need this working next week!