Intensity Shuttle Thunderbolt - no signal

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  • Posts: 1
  • Joined: Thu Nov 07, 2019 12:11 am
  • Real Name: Andrew Yoole

Intensity Shuttle Thunderbolt - no signal

PostThu Nov 07, 2019 12:23 am

I produce promos for a TV content provider, and this often requires capturing the user interface from their set top box. I do this successfully using a BM Ultrastudio 4K.

Recently I've bought a BM Intensity Shuttle Thunderbolt so that I can use a secondary system to do UI captures, rather than holding up the main edit suite. It's connected to a 2015 iMac running Mojave 10.14.3 and BM Media Express 4.3, Desktop Video 11.4.1

I get no signal at all. Nothing in the Media Express capture window, nothing from the HDMI output of the Shuttle. Everything else in the setup is identical to that in the main edit suite that works perfectly, even the cables are the same.

Any suggestions? Do I just have a dud Shuttle? Thanks in advance.

Harry Parker

  • Posts: 88
  • Joined: Wed May 28, 2014 10:57 pm

Re: Intensity Shuttle Thunderbolt - no signal

PostFri Nov 08, 2019 1:51 am

What resolution are you trying to capture? Remember the shuttle is limited to 1080i60 or 1080p30 max res.

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