Cant Capture Video By Intensity USB 3.0 By Pansonic HC-V785.

Hi
I am trying to connect my Pansonic hc v785 camcorder to intensity. I am not able to capture any video from this camcorder. All drivers are properly installed. I am using windows 10. I also have pansonic ag ux90 4k camera this work perfectly fine with the intensity. Please help me.

My System Info:

OS Name Microsoft Windows 10 Pro
Version 10.0.18362 Build 18362
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Manufacturer Gigabyte Technology Co., Ltd.
System Model B250M-D2V
System Type x64-based PC
System SKU Default string
Processor Intel(R) Core(TM) i5-7400 CPU @ 3.00GHz, 3001 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. F6, 06-07-2017
SMBIOS Version 3.0
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Gigabyte Technology Co., Ltd.
BaseBoard Product B250M-D2V-CF
BaseBoard Version x.x
Platform Role Desktop
Secure Boot State Off
PCR7 Configuration Binding Not Possible
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = "10.0.18362.387"
Time Zone India Standard Time
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.89 GB
Available Physical Memory 3.68 GB
Total Virtual Memory 14.6 GB
Available Virtual Memory 8.85 GB
Page File Space 6.75 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/device(s) detected, TPM is not usable
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

Thank You.

This camera records to SD card..... for direct capture from the camera you need to set it to a resolution, which your Intensity capture device supports, and also the video connection type, start with the connection type, you will see then which resolutions are available.
You want to stream a live camera feed ?
Explain your goal.
The Intensity Shuttle is mostly used for capturing video, to archive.
maybe the ultra studio mini recorder, is a better choice ?

Hi Sir,
Thanks for replying to my post.
My goal is to capture video from Pansonic hc v785 camcorder via intensity shuttle via hdmi and do live streaming by using softwares such as vmix/wirecast/obs etc. I usually use pansonic ag ux90 4k camera. I can easily capture from this camera ( ag ux90) at 1080@25p and 1080@50i.

My hc v785 gives video out via hdmi in two formats 1080@50p and 1080@50i. Though 1080@50p format is not supported by intensity shuttle but 1080@50i is supported. I have captured video from hc v785 few months back using intensity but now when i am trying i get blank(black) screen in all softwares media express/vmix etc. I have tried using different versions of intensity drivers and but the same problem persists. I am currently using 11.4.0.0 version of intensity drivers.

Thank you.

The only thing i can imagine is the quality of the HDMI cable used, try using a short cable of one meter,
you always use a 3.0 USB port on your laptop/pc for the Itensity Shuttle ?
You can try different setups with other equipment ? to rule out, or isolate the "error".....