- Posts: 4
- Joined: Sat Oct 06, 2012 9:11 am
First thing to check is to see if you can get it to work in Media Express (we bundle it with our drivers so it's already installed).
That will be the easiest thing to see if it's working. I'm concered if you are not seeing it under the thunderbolt section in the system profiler. If it doesn't show up here, I highly doubt the system is even seeing the device.
Is the light near the thunderbolt connection lit up? Because this devices is buss powered obviously you cannot be using one of the 30m fibre thunderbolt cables. It's an iMac so the thunderbolt port should be providing plenty of power. But can you check the other TB port?