Black screen capture - Shuttle USB3

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POI

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Black screen capture - Shuttle USB3

PostWed Oct 10, 2012 11:57 am

Hi,

i have intensity shuttle for USB 3, the onboard USB, Win7 64, 4Gb ram, PPro CS5.5,
updated to Media Express 6.5 from BMD site.

HDMI Playback works fine but it won't capture. Image stays black. Tried multiple hdmi sources and my XDcam deck with component HD.

All sources are displayed correctly (E to E) on the monitor attached with hdmi but the screen on the PC stays black. Capturing black is possible; plays back black. Same happens when capturing using PPro's capturetool.

Windowsmonitor is 2x 1280x1024 on NVidia GeForce 570

What could be wrong?
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sean mclennan

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Re: Black screen capture - Shuttle USB3

PostWed Oct 10, 2012 6:32 pm

Capture rate? what is your fps set at? If that's off, you'll get nothing but a black screen. 60fps is not the same as 59.97fps. Ask me how I know.

when I first got the intensity shuttle USB 3.0, I was having this problem...until someone told me to change the fps.

hope that helps, but ymmv

sean
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POI

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Re: Black screen capture - Shuttle USB3

PostThu Oct 11, 2012 8:44 am

Thanks Sean,

I'm a little bit further now. I was trying to capture 1080p@25 but someone on youtube said that that option doesn't work. It has to be 1080i@50 or 720p@25 (if you're in Europe).

One other thing that could help is to disconnect all other usb devices on the PC.
Next: disable stop at dropped frames in the options menu.

Right now i'm seeing image but it keeps flashing about 5x a second. :(

it takes some perseverence....
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POI

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Re: Black screen capture - Shuttle USB3

PostMon Nov 26, 2012 11:19 am

Don't know what i did, but it works like a charm now!

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