Intensity Shuttle 3.0 Continually disconnects

Basically I bought the Intensity Shuttle and received it a few days ago and have been trying to get it to work with my windows 7 ASUS U46E Laptop. I downloaded all the current drivers and the black magic media express software. For some reason every time I plug in the USB cable it continually disconnects and reconnects, it even makes the sound for when you eject a USB device. I've tried updating all the drivers again for both my USB and for the shuttle itself. If anyone can help I would really appreciate it.

can anyone help me? I'm still having the issue

Check your power saving settings on the Asus laptop. Make sure it's set to go full power to everything when plugged into an AC outlet.