"No setting required"?????

Hi everyone. I have the Intensity shuttle usb3 that is seen by the computer. However, the blackmagic design control panel is grayed and display the message "no setting required." My computer is a laptop toshiba L750/l755 with Renesas chip that I updated. Help please otherwise i go mad!!!

Hi xathanor,

If you're still in need of assistance, the fastest way to get in touch with our support team is to call them directly. If you're in the US, the number is +1 408-954-0500. The numbers for our other support offices are available on the Company page.

Thanks for the reply. I am Italian and I do not speak well English, so I would prefer to be contacted by email. Please i ask your help to solve my problem. Thanks.

In that case, please call the European support line. +44(0) 1565 830049

I'm sorry I can't help you myself! The support team knows the products in and out, much more than I do.

[Joshua Helling]

To follow up, the Dealers in the EMEA region typically do support for their products in your native tongue, which might make the process easier for you.

But if you'd still rather deal directly with BMD Europe you can email that at support-emea@blackmagicdesign.com

Thanks Joshua,
i tried to send an email to "emea@blackmagicdesign.com" or "emea@blackmagic-design.com", but i get the message form server "Delivery Status Notification - These recipients of your message have been processed by the mail server:
emea@blackmagicdesign.com; Failed; 5.1.1 (bad destination mailbox address)
Remote MTA mx1.emailsrvr.com: SMTP diagnostic: 550 5.7.1 <emea@blackmagicdesign.com>: Relay access denied."
Sorry for my english

The email address Josh posted got cut off by the line break. The email address is:

support-emea@blackmagicdesign.com