Decklink Quad 2 "no desktop video detetected"

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Massimo Artusi

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  • Joined: Tue Sep 06, 2016 4:20 pm

Decklink Quad 2 "no desktop video detetected"

PostTue Sep 06, 2016 4:24 pm

windows 10
motherboard ASUS X99M-WS
desktop V.W. v. 10.7.1

the card seems to work fine but the utility does not recognize so I can not change I/O to be able to use all of the 8 input channels in vMix

if reinstall or add other cards (p.es Decklink Duo, Quad 1) the utility recognizes anything but no the Quad 2.

I also tried to install it on another workstation with windows 7 but the problem is the same: works fine but the utiliy does not recognize (message "no desktop video detetected")

can you help me?
thank you

Massimo
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Beto Arroyo

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  • Joined: Tue Jul 04, 2017 9:25 pm

Re: Decklink Quad 2 "no desktop video detetected"

PostTue Jul 04, 2017 9:27 pm

i have the same problem we need help
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Tony Rivera

Blackmagic Design

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  • Joined: Mon Aug 12, 2013 4:52 pm
  • Real Name: Tony Rivera

Re: Decklink Quad 2 "no desktop video detetected"

PostWed Jul 05, 2017 11:06 pm

Try updating to a more current version of Desktop Video and seeing if this fixes things for you.
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