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No Device Detected

PostPosted: Tue Feb 21, 2017 6:09 pm
by Frank Adamo
Enthusiastic but... I installed the Mini Recorder PCIe card as well as the software from the SD card (Nov 2016) and restarted the computer, but when I open Black Magic Media Express it says "No Device Detected." I tried connecting my Sony Alpha 7 via HDMI and began recording on the camera, and still No Device Detected in Media Express. Disk Speed Test works and my PCIe Graphics Card works. I don't see any link to upload new drivers, or any similar topic in this Forum. Thanks for any help.

Re: No Device Detected

PostPosted: Tue Feb 21, 2017 8:07 pm
by Adam Simmons
System specs? (motherboard, etc. )

Re: No Device Detected

PostPosted: Tue Feb 21, 2017 8:23 pm
by Frank Adamo
Thanks . Asrock H110M-HDV, Intel i5 6600, DDR4 8gb, GForce GX 750Ti, WIN 7 Ultimate 64bit.

Re: No Device Detected

PostPosted: Tue Feb 21, 2017 8:25 pm
by Jack Fairley
In device manager, are there any Decklink devices listed? Any unknown devices?

Re: No Device Detected

PostPosted: Tue Feb 21, 2017 8:44 pm
by Frank Adamo
Yes, the Decklink device is listed but with an exclamation point. When I click on it, it says: "Impossible to find the digital signature of the driver" even though the driver has been updated.

Re: No Device Detected

PostPosted: Tue Feb 21, 2017 9:35 pm
by Adam Simmons
Make sure your Windows is up to date and that you have the SHA-2 update installed. All modern drivers have to be SHA-2 compliant so if you don't have the update installed then the driver won't load

https://www.microsoft.com/en-us/downloa ... x?id=50491

Re: No Device Detected

PostPosted: Tue Feb 21, 2017 9:52 pm
by Frank Adamo
Ok, WIN update installed, computer restarted, driver updated, but still "No digital signature."

Re: No Device Detected

PostPosted: Tue Feb 21, 2017 9:53 pm
by Adam Simmons
try updating to 10.8.4

Re: No Device Detected

PostPosted: Tue Feb 21, 2017 10:10 pm
by Frank Adamo
Thanks. Updated to 10.8.4, restarted computer, but still "No Desktop Video Device Detected."

Re: No Device Detected

PostPosted: Wed Feb 22, 2017 5:02 pm
by Jack Fairley
I would try uninstalling, rebooting, reinstalling, rebooting, and then check again. You could also try disabling driver signature verification from the advanced boot menu just to see if the card is working otherwise.

Re: No Device Detected

PostPosted: Wed Feb 22, 2017 7:27 pm
by Frank Adamo
Thanks. I uninstalled, rebooted, reinstalled 10.8.4, and rebooted again but there's still the exclamation mark on Decklink in the hardware list. There is no command to disable driver signature verification in the advanced boot menu of my UEFI, but I followed the instructions at http://en.miui.com/thread-237673-1-1.html to type in some code at Admin Command Prompt. Then I rebooted and but there's still the exclamation mark on Decklink in the hardware list.

Re: No Device Detected

PostPosted: Thu Feb 23, 2017 5:14 am
by Ian Morrish
Sometimes swapping the card to a different PCI slot has helped me get the card detected (I run 3 different cards). Usually see an icon in the task bar with green scrolling line across it indicating that the driver/firmware is updating after changing slots.

Re: No Device Detected

PostPosted: Thu Feb 23, 2017 6:32 am
by Adam Simmons
Not sure if this affects Win 7, but you could check in the BIOS and turn off secure boot

Re: No Device Detected

PostPosted: Thu Feb 23, 2017 4:43 pm
by Frank Adamo
Thanks for all the great suggestions. I don't have another PCI slot (I would have to lose my graphics card), and in my BIOS "Secure boot" is already disabled.

I found out that only some motherboards are compatible with the Decklink Mini Recorder, and my motherboard isn't one of them. I would be willing to get a new motherboard (I was planning to buy a BMD camera eventually), but since BlackMagic hasn't even replied to my email request for support I'm tempted to send the Decklink back to Amazon for a refund and move on to a different manufacturer.

The promotional literature for this product says it's compatible with WIN 7 and other operating systems, but doesn't say only some motherboards are compatable. Only after you buy it do you find that out.

Re: No Device Detected

PostPosted: Thu Feb 23, 2017 5:27 pm
by Adam Simmons
What motherboard do you have?

Re: No Device Detected

PostPosted: Thu Feb 23, 2017 5:37 pm
by Frank Adamo
Asrock H110M-HDV, Intel i5 6600, DDR4 8gb, GForce GX 750Ti, WIN 7 Ultimate 64bit.

Re: No Device Detected

PostPosted: Thu Feb 23, 2017 6:15 pm
by Adam Simmons
What BIOS are you on?

Re: No Device Detected

PostPosted: Thu Feb 23, 2017 8:48 pm
by Frank Adamo
UEFI Version: H110M P7.10

Re: No Device Detected

PostPosted: Thu Mar 09, 2017 4:36 am
by Dennis Lassen
I had the same issue with the Mini Recorder 4K, but installing the latest version of the software (10.8.5. Feb 27) did the trick.

Re: No Device Detected

PostPosted: Tue Mar 21, 2017 10:32 pm
by Frank Adamo
Thanks. I should have confirmed the compatibility with my motherboard before I bought it. I've already returned the mini recorder for a refund. If somebody from Support had told me they were working on another software update I would have waited.

Re: No Device Detected

PostPosted: Sat Mar 25, 2017 4:48 pm
by Adam Simmons
BM are always working on updates, but the general tech guys don't normally get told what is being worked on

Re: No Device Detected

PostPosted: Tue Jun 13, 2017 2:38 am
by Danilo Oliveira
Hello, my Intensity Pro card is also not being detected, I recently installed it on my computer (win 7 / 64bits) and a message appeared (update firmware) I tried to update but always gave error, I uninstalled the driver and when I tried to install my Intensity card was no longer detected in the windows device manager, already tried everything a little but nothing solved, can anyone help me? I apologize for my English because I live in Brazil. Greetings.

Re: No Device Detected

PostPosted: Tue Jun 13, 2017 8:40 pm
by Danilo Oliveira
Frank Adamo wrote:Enthusiastic but... I installed the Mini Recorder PCIe card as well as the software from the SD card (Nov 2016) and restarted the computer, but when I open Black Magic Media Express it says "No Device Detected." I tried connecting my Sony Alpha 7 via HDMI and began recording on the camera, and still No Device Detected in Media Express. Disk Speed Test works and my PCIe Graphics Card works. I don't see any link to upload new drivers, or any similar topic in this Forum. Thanks for any help.




Hi, I have a similar problem, did you get any solutions?

Re: No Device Detected

PostPosted: Wed Jun 14, 2017 9:25 am
by Leonor Casasola
hello !! I recently adquiere an Intensity Pro 4k PCIex Card. I connected it at PCIex 16 slot. I have installed the software that i had at sdcard but when i open black magic desktop video setup tells me that there aren´t any device connected. I have a MSI B250 Pc Mate motherboard, gigabyte Geforce GT-730 Graphic Card, 8Gb RAM and WIN7 - 64bits. When I look at the device panel I can see at Video sound controllers and gaming devices it is Black Magic Intensity pro 4k but with an exclamation mark in yellow and tell me that "Windows can not verify the digital signature of the drivers required for this device. A recent hardware or software change may have installed a file that is not properly signed, corrupted, or malicious software from an unknown source. (Code 52)".
I unistall all software, rebooted, installed again, reboot but I can´t to make it work.

Please I need help!!! I need it to my job :cry: :cry: :cry: :cry: :cry: :cry:

Re: No Device Detected

PostPosted: Thu Jun 15, 2017 4:13 pm
by Leonor Casasola
Ok, I phoned to customer service and i had a solution. I only have to update my win7 and voilà.

Re: No Device Detected

PostPosted: Fri May 04, 2018 9:41 pm
by Mark Weiss
Same problem with my Intensity Pro 4K and a dual Xeon-based editing system. I get the unsigned driver error many times during install and when it reboots, the driver isn't loaded because it's not digitally signed.

I'm on my sixth install attempt. I've tried the hacks for disabling driver signing, and I've even tried a tool to patch the driver to supposedly make it digitally signed. Nothing works.

The irony is this is my second Intensity Pro card. The first one installed with difficulty on a 10 year old Core2 Quad but after 3 attempts, it finally worked. But on the new SuperMicro dual Xeon, it just won't install no matter what.

Back to Amazon for a refund. :(

Re: No Device Detected

PostPosted: Fri Apr 26, 2019 1:01 pm
by Andie64
I get the same issues....on a very old PC and it worked....Udated my system to an i7, ..and all hell is let loose ....sometimes the card does not show at all...after some playing with drivers from the earliest I found , I finally got my Duo to show in Device Manager, but I get No Video Device Detected shows up...finally got it to show, but only one input shows....I used to get both channels showing....now I only get one SDI input....placed another card in, and that only shows one side as well, so I have to use 2 cards, to get 2 inputs....instead of 4....I am just fed up and tired of these BM cards....months I am trying to find a solution...still no luck....

Re: No Device Detected

PostPosted: Fri Apr 26, 2019 8:52 pm
by Ian Morrish
This is usually caused by a miss-match in card firmware vs Desktop Video version.
You will get this miss-match when you ignore the "Restart your computer" message.

I have experienced this and found it best to:
un-install Desktop Video.
Power Down computer.
Remove cards.
Power On computer.
install Desktop Video sownftware.
Shutdown computer.
Install cards
Power on computer

Wait for all the bing-bong device detection noises and then you see popup windows saying cards need firmware update (if they need it).

I have 4 BMD cards in one of my computers and this has worked for me.
I also dissable power management (run in Windows High PowerMode and turn off any Bios power management features), this helps heaps with USB 3 capture devices.