Utility not supported

Getting started with a Blackmagic product? Ask questions here about setup and installation.
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Steven Steyn

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  • Joined: Wed Mar 01, 2017 8:27 am

Utility not supported

PostWed Mar 01, 2017 8:38 am

Hi,

I am not only new to Black Magic, but also to MAC, so please help.

Black Magic Camera Utility installer on the disc which came with my new camera does not run and promps me that MAC OS X 10.6 or later is required. Currently my OS is Sierra 10.12.3, which seems to be a later/newer OS. Please advise. DaVinci Resolve installed just fine.

BR,
Steven Steyn
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Denny Smith

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  • Joined: Thu Aug 01, 2013 4:19 pm
  • Location: USA, Northern Calif.

Re: Utility not supported

PostWed Mar 01, 2017 5:41 pm

You need to download the latest version of the Camera updater/firmware for the camera you have. Note, the new FW 4.x are for Ursa Mini, so read the update notes to determine the latest version for the camera you just bought. Firmware is available from BM Support: https://www.blackmagicdesign.com/suppor ... al-cameras
Denny Smith
SHA Productions
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charles

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  • Joined: Mon Aug 06, 2018 4:23 pm
  • Real Name: Charles Dalton

Re: Utility not supported

PostMon Aug 06, 2018 4:41 pm

I'm new to the Blackmagic ! , i just purchased pocket cinema camera !!, and the software that came with it !. stated it was old and will not load !!!, how can i download a new camera utility for my camera !?, note i'm using a MacBook Pro!, if anyone can help it would be deeply appreciated.
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Xtreemtec

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  • Joined: Wed Jan 02, 2013 11:48 am
  • Location: The Netherlands

Re: Utility not supported

PostMon Aug 06, 2018 6:42 pm

Download the latest software from the website support section
https://www.blackmagicdesign.com/suppor ... al-cameras
Daniel Wittenaar .:: Xtreemtec Media Productions ::. -= www.xtreemtec.nl =-
4K OBV, ATEM TVS HD, 1M/E 4K, 2M/E Broadcast Studio 4K, Hyperdeck Studio Mini, SONY FS7 4K, Ursa Broadcast 4K
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Eric-Jan

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  • Location: The Netherlands, Haarlem
  • Real Name: Eric-Jan van den Bogaard

Re: Utility not supported

PostMon Aug 06, 2018 9:37 pm

All (new) software will be in the Aplications folder or you can click the launchpad, (the icon with the rocket in it) during the installation you will notice often an virtual diskimage (dmg type) on the dektop, sometimes when this is not automated you have to drag the .app file yourselve to the Aplications folder, but with approved software things go smooth.
Sometimes there's also driver software/tool, in the "settings" app in the applications folder/launchpad.
When a app is running you will also see an icon of that app at the far right, you can drag that one to the left on the taskbar to create a shortcut from it.
Sofar i only have good experiences with the BMD software, but you do have to check hardware settings and the corresponding software (driver) settings in all cases, if they are the same, then it should be okay most of the time, i've got the Ultra Mini recorder and Intensity Shuttle, and got them working, they both give exellent results.
equipment/software:
(working on a MacBook Pro 13" early 2015, 8 GB ram, Sierra OS), UltraStudio Mini Recorder, Intensity Shuttle (Thunderbolt), ADVC-100 (DV/iLink/Firewire), Davinci Resolve 15beta free version, Media Express, HandBrake, MacX Video Converter Pro

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