Mon Mar 27, 2017 12:09 pm
Emile
I've had an Intensity Shuttle (Thunderbolt/MacOS) for five years and I agree it can be a bit confusing. Mine is in use as I type so I've just checked the settings and I recognise your problem. To be fair to Blackmagic, it's not a "Shuttle" problem but one that is related to your hardware set-up. Ideally, you need to take a stereo audio output (twin RCA Phone connectors) out to an external audio monitoring system because using the Mac's internal built-in speakers isn't the best way to monitor audio when using the Blackmagic hardware.
It doesn't matter what the external audio unit is - anything that can take a stereo line input to which you can attach audio cables. Ideally, a pair of "active" audio speakers that have their own built-in power supply but it can also be a stereo amp in a hi-fi system or whatever. With this, select the appropriate line input. You should be able to monitor whatever audio the Intensity Shuttle is passing - both on record and playback. You'll also be able to monitor audio in Premiere Pro when editing, providing that the hardware is set up as it should be. It's advisable to perform a full system restart after doing all this, of course.
Blackmagic Teranex 2D, Ultrastudio Express, Intensity Shuttle (Thunderbolt), Two H.264 Pro Recorders (Mac OSX) & lots of old VTRs used for digital archiving of legacy video formats for major libraries, broadcasters, universities and public archives.