camera not recognized

Getting started with a Blackmagic product? Ask questions here about setup and installation.
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John Doleman

  • Posts: 1
  • Joined: Tue Jun 13, 2017 3:54 pm

camera not recognized

PostTue Jun 13, 2017 3:58 pm

using a black magic intensity shuttle to connect a canon hf r800 to a pc windows 7 pro

also using OBS studio version 19.0.2


obs does not see the camera


windows does see the intensity shuttle


any ideas?
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Tony Rivera

Blackmagic Design

  • Posts: 2856
  • Joined: Mon Aug 12, 2013 4:52 pm

Re: camera not recognized

PostTue Jun 13, 2017 11:27 pm

You cannot have both applications open at a time so try closing one and see if that solves your issue.
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