Intensity Pro and Random Restarts

Getting started with a Blackmagic product? Ask questions here about setup and installation.
  • Author
  • Message
Offline

Richard Spriggs

  • Posts: 2
  • Joined: Thu Jul 06, 2017 7:18 am

Intensity Pro and Random Restarts

PostFri Jul 07, 2017 1:08 am

Hi everyone,

I recently installed a new Intensity Pro to upgrade my streaming capabilities.

All seemed to be going will with the installation, I am getting signal from the camera, everything looks great. However, there is a problem.

With the card installed, the machine now randomly reboots. Uninstall the card, no problems. Put it back in, random reboots again.

I suspect this has something to do with interaction between the card and the motherboard (GA Z77 series) as on some of these reboots I get a "BIOS corrupted" message, and have to reflash it in.

Is this a problem that has been seen before? Is there a solution?
Offline
User avatar

Xtreemtec

  • Posts: 1496
  • Joined: Wed Jan 02, 2013 11:48 am
  • Location: The Netherlands

Re: Intensity Pro and Random Restarts

PostFri Jul 07, 2017 5:31 pm

Try a different slot on your motherboard.. Sometimes the card do interfere with other devices on the bus you put the card on..
Daniel Wittenaar .:: Xtreemtec Media Productions ::. -= www.xtreemtec.nl =-
4K OBV, ATEM TVS HD, Production Studio 4K, 2M/E Broadcast Studio 4K, Hyperdeck Studio, SONY FS7 4K, JVC HM700 Full HD Camera
Offline

Richard Spriggs

  • Posts: 2
  • Joined: Thu Jul 06, 2017 7:18 am

Re: Intensity Pro and Random Restarts

PostTue Jul 11, 2017 12:44 am

Xtreemtec wrote:Try a different slot on your motherboard.. Sometimes the card do interfere with other devices on the bus you put the card on..


I left the rig running last night, and after 10 hours without restart I am happy to declare that the above appears to have worked. If any other new users read this, be aware that just because your motherboard is listed in the recommended list, it does not mean it's all smooth sailing! Be prepared with your BIOS update drive just in case.

Thanks,

Richard
Offline
User avatar

Xtreemtec

  • Posts: 1496
  • Joined: Wed Jan 02, 2013 11:48 am
  • Location: The Netherlands

Re: Intensity Pro and Random Restarts

PostWed Jul 12, 2017 9:07 am

Great to hear it fixed your problem ;)
Daniel Wittenaar .:: Xtreemtec Media Productions ::. -= www.xtreemtec.nl =-
4K OBV, ATEM TVS HD, Production Studio 4K, 2M/E Broadcast Studio 4K, Hyperdeck Studio, SONY FS7 4K, JVC HM700 Full HD Camera

Return to Getting Started

Who is online

Users browsing this forum: No registered users and 9 guests