not able to get a video input with Intensity shuttle USB 3.0

I'm not able to view something with the device.

I try with svideo, composite and HDMI and always a black screen.

I plug the HDMI cable output in the TV (HDTV), plug the hdmi cable in. Gone into Blackmagic Media Express and always got a black screen. I followed the instruction in the manual that came with Blackmagic_Desktop_Video_Windows_10.9.5 drivers.

I have Windows 10 on a Lenovo P70 with USB 3.0 ports (yes I tried with all the USB port. The device is reconized)

I use lot of source device. my SuperVHS (composite), PVR (hdmi), Onkyo Receiver (HDMI, to see the menu for music), Ubuntu (which is shown in the Video). The content was not protected.

I waited on my vacation to be able to try more, but I never be able to get it work since I bought it.

I recorded my latest attempt on my cell phone (sorry for the quality, I should have put pause between manipulations) :

what I did wrong ?

here a little more details

I try with Windows 10 version few months ago, and with the latest version.

the source in my in my latest attempt was 1080p30

here the current information

Blackmagic Design System Report
Desktop Video 10.9.5
Intensity Shuttle
Video Input

HDMI


-
Video Output

HDMI


1080p29.97,

Component


1080p29.97,

Composite


-

S Video


-
Device Interface

USB

System Configuration
Machine Name

LENOVOP70
Operating System

Windows 10.0.15063
Physical Memory

34212 MiB
Physical Processors

8



and the project information in Media Express (version 3.5.3) was

1080p29.97


I try with virtualDub (1.10.4) too and here the device that I have in the list






tell me what I need to do to test please. and will it works if I don't plug the output to the TV ? (just to know if I always need to do it to make it works... yes, a question for another time when I'll be able to make it work once.)


thanks

[Tony Rivera]

When you tested with Media Express, did you have any other applications open that may have seen the Intensity Shuttle as a source? If so, this could cause conflict and be the reason why you were seeing a black screen. Also, if the HDMI content has HDCP, you'll see nothing but black as our products will not accept signals from copyrighted content.

I didn't have any other applications running. I did a uninstall/install of the latest software version and rebooted more than once.

The content is not protected, I'm trying with the simplest setup. Ubuntu (Kodi) with HDMI output, no HDCP. Just displaying Menu.

I try with my Onkyo TX-NR818 receiver and didn't work either. With the receiver, I can browse radio stations or setup the receiver when plugged into a TV. Tried that and didn't work too.

There is a way to run the software in debug/verbose mode to trace what going out with the input ? I could send you a log.

I been able to get it to works with composite cable 1080i59.54
but when I record a clip, I always get this error popup : devise disconnected around 3-6 minutes.

[img]<img%20src="https://image.ibb.co/gOQdCF/image.png"%20alt="image"%20border="0">[/img]

I choose AVI MOTION JPEG as output format.

[Tony Rivera]

The content doesn't have to be protected in order for the media player of that content to pass HDCP. Try running a camera into the device and see if there is an issue.

TVs/receivers accept HDCP content and other formats with more ease than our products as they're meant for viewing not recording/capturing.

Another thought is it possible to swap the USB3 cable and to confirm that no other connections are made to the computer externally that may congest the bandwidth the Shuttle needs?

I don't have other cable. I used the one that came within the box. I don,t want to pay a 20$ cable because the one that I received is not working correctly.