DeckLink 4K Extreme not working

Hi all,

I have a DeckLink 4K Extreme card and it was working top notch until one day it decided to stop...
I changed the PCIe slot and even tried it on an other workstation still with no luck...
Right now I'm using a DeckLink Duo 2 as a workaround but it's for a TV station and I really need it.

Any information about why the DeckLink 4K Extreme stopped working? Is it gone forever?

Thanks,
Wayne

Does it appear in device manager at all? I would contact BMD support directly, if it doesn't work on multiple machines it could be busted.

Does it appear in device manager at all? I would contact BMD support directly, if it doesn't work on multiple machines it could be busted.

It does not appear in the device manager on multiple machines... But when I connect a USB cable to the usb slot located on the board, it displays something in the dev manager. I don't know what that USB is for...

USB is for BMD use only. Sounds like the card is broken to me.