Canon Vixia R800 with Blackmagic Intensity Shuttle USB 3.0

Getting started with a Blackmagic product? Ask questions here about setup and installation.
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Kelly Tenhove

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  • Joined: Thu Aug 10, 2017 6:00 pm

Canon Vixia R800 with Blackmagic Intensity Shuttle USB 3.0

PostThu Aug 10, 2017 6:07 pm

Cannot for the life of me get these to work. I have setup the most recent Desktop Video from Blackmagic support site. I have an HDMI from the Canon going into the Blackmagic intensity shuttle, and the USB 3.0 from the shuttle into the computer. What settings should I use to get these to work together?

Blackmagic Media Express says "Blackmagic hardware cannot be found in your system" "Please check your installation".

Brand new Canon Vixia R800
Brand new Blackmagic shuttle USB 3.0
WIndows 7, 64 bit, 12GB ram. Intel Cor i5-2500K CPU @ 3.30GHz

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