Intensity Shuttle stoped Working on WebEx WBS32
Posted: Thu Aug 31, 2017 7:48 am
Hi everyone and thanks for your support. We have been using 4 BM Intensity Shuttle USB 3.0 on 4 Windows 7 x64 Enterprise for more than 2 years for live streaming trough WebEx and everything worked perfectly. This month, Cisco upgraded our WebEx site to the new version WBS32 and then the BM suddenly stopped working, all we get is horizontal lines on video image and many errors "WebEx can't connect to your camera" (just like if any other application where using the BM).
We reported to Cisco and they downgraded our WebEx Site to the previous version, but still have the same issue. The only thing I have detected is that WebEx is only working perfect when I use a PAL camera connected to composite video input. Whenever I use any other resolution, WebEx shows the same error message.
I have updated the BM drivers to the latest version and also tried the original version on the box (10.5) but there is no difference, the error is still there. I don't think is a hardware issue because we tested the 4 BM and all of them have the same issue. We also tested with several computers (core i5, 16GB RAM, SSD) and always get the same behaviour.
Any ideas on this? Thanks in advance for your support!
We reported to Cisco and they downgraded our WebEx Site to the previous version, but still have the same issue. The only thing I have detected is that WebEx is only working perfect when I use a PAL camera connected to composite video input. Whenever I use any other resolution, WebEx shows the same error message.
I have updated the BM drivers to the latest version and also tried the original version on the box (10.5) but there is no difference, the error is still there. I don't think is a hardware issue because we tested the 4 BM and all of them have the same issue. We also tested with several computers (core i5, 16GB RAM, SSD) and always get the same behaviour.
Any ideas on this? Thanks in advance for your support!