Intensity extreme problem

Getting started with a Blackmagic product? Ask questions here about setup and installation.
  • Author
  • Message

Karl Bergman

  • Posts: 1
  • Joined: Wed Nov 01, 2017 11:05 am

Intensity extreme problem

PostWed Nov 01, 2017 12:27 pm

Hello forum / support.

Having trouble with a purchased demo product. It's an Intensity extreme that does not work with any of my cameras.

My equipment:

Sony A7 s

Sony VG 900 E


Macbook pro

MacBook Air

Final cut pro x

Blackmagic Express

No signal output via thunderbolt or HDMI when I connect HDMI signal from any of the cameras.

HDMI signal directly from camera to HDMI monitor works ok.

Several cables have been tested without results.

Seems no support in Sweden

Thank you for support // Karl Bergman
User avatar


  • Posts: 2682
  • Joined: Wed Jan 02, 2013 11:48 am
  • Location: The Netherlands

Re: Intensity extreme problem

PostFri Nov 03, 2017 11:13 am

While the Intensity Extreme is a discontinued product. I had to search the specs on internet as they are not available on the website of BMD anymore.

Things to check>
  • Does it power from the Thunderbolt?
  • Do you see it listed somewhere in your mac as present?
  • Did you install Desktop video (this is a control panel for the the capture devices, Also installs the drivers.)
  • Did you install Media Express? (A capture software from BMD) and do you see it listed in this software?
  • Are you cameras outputing a resolution and framerate that is supported?

Supported Resolutions wrote:HDMI:
525 NTSC, 625 PAL, 720HD and 1080HD switchable

625i/50 PAL and 525i/59.94 NTSC

1080i50, 1080i59.94, 1080i60, 1080p23.98, 1080p24, 1080p25, 1080p29.97, 1080p30, 720p50, 720p59.94 and 720p60

As you can see it only supports up to 1080P30 maximum. While your cameras will probably output 1080P50/60?! ;)
Daniel Wittenaar .:: Xtreemtec Media Productions ::. -= =-
4K OBV, ATEM TVS HD, 1M/E 4K, 2M/E Broadcast Studio 4K, Hyperdeck Studio Mini, SONY FS7 4K, Ursa Broadcast 4K

Return to Getting Started

Who is online

Users browsing this forum: No registered users and 3 guests