Intensity Shuttle USB3 Not Found By Adobe Premier Elements

Getting started with a Blackmagic product? Ask questions here about setup and installation.
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Jim Murphy

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  • Joined: Mon Nov 06, 2017 4:49 pm

Intensity Shuttle USB3 Not Found By Adobe Premier Elements

PostMon Nov 06, 2017 4:58 pm

I have used the Intensity Shuttle in the past to capture live video suing Adobe elements 2013. I have installed adobe Elements 2018 on the same computer. The Blackmagic Desktop Video Setup software seems to be working properly. When I open Elements 2018 the only video source device I have to choose from is the built-in Web cam. I disabled the Web Cam but there is now no media device in the drop-down. I am lost as to what to do next to get the Adobe to recognize my Blackmagic device. Any help will be deeply appreciated. Thanks, Jim

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