Blackmagic Forum

Hi,

I just installed a Duo 2. I removed a intensity pro.
It was a chalenge for Duo 2 being recognized in the desktop video utility.
Had to uninstall the software, remove the decklink, reboot, install the decklink again, install the software and reboot again.
After that, i made the mappings in the desktop video for the sdi connectors. Everything works and i have my two cameras in Vmix.

After a reboot the sdi settings are gone, and reverted to default.

This is the normal behavior? I guess it's not.
What i'm doing wrong here? I can't figure it out, because it's not pratical to configure the connectors after every reboot.

Thanks

Using:
Desktop video 10.9.5
Windows 10 Pro w/ Fall Creators Update
I5 2500k @ 4.5Ghz (rock stable for years)
Asus P8P67 Pro (rev 3.1)
Gigabyte GTX1050 2Gb
8Gb DDR3 1666Mhz
Corsair SSD
Broadcast using Vmix

Hi again,

Don't want in any way be rude, but i paid 569eur for the card with shipping, and i expect at least an answer from the BDM staff.

If you expect an answer from BMD staff, don't post in a user forum, send a support ticket. Seriously.

Asgeir Hustad wrote:If you expect an answer from BMD staff, don't post in a user forum, send a support ticket. Seriously.

Ok thanks, will do.

I have not resolved the issue because i'm not at the pc, but i have a theory that i want to share.

I found out that the card is working at x1 in pcie slot.
This is happening because of the motherboard pcie lanes constrain, but today i will force the slot to x4 in the bios.

So it's possible that the driver detects the decklink at x1 and configures the sdi connectors according? At x1 is a low bandwidth for 4 inputs, altough after setting it up i am able to feed two cameras at 1080i.

I will share my experience later.

I've made a support ticket last week.
No response!

Great support Blackmagic! Just great!!!