Intensity Shuttle Thunderbolt not recognized

Getting started with a Blackmagic product? Ask questions here about setup and installation.
  • Author
  • Message
Offline

Oscar Bustamante

  • Posts: 1
  • Joined: Mon Dec 25, 2017 10:41 pm

Intensity Shuttle Thunderbolt not recognized

PostMon Dec 25, 2017 10:47 pm

Hi I have Intensity Shuttle for Thunderbolt and my Mac is not recognizing it. I already installed the drivers that were included and i downloaded the new ones, but still the computer doesn't recognize it. Does anyone have any advice?
Thanks
Offline

Tony Rivera

Blackmagic Design

  • Posts: 3173
  • Joined: Mon Aug 12, 2013 4:52 pm
  • Real Name: Tony Rivera

Re: Intensity Shuttle Thunderbolt not recognized

PostWed Jan 03, 2018 10:17 pm

Check to be sure there is an actual Thunderbolt port on the computer(Mini Displayports are the same connection type) and test a different cable to check these aren't the issues.
Support: http://www.blackmagicdesign.com/support
Info: http://www.blackmagicdesign.com/company

Follow us on Instagram:
@blackmagicnewsofficial

Return to Getting Started

Who is online

Users browsing this forum: Google [Bot] and 5 guests