Intensity Shuttle Thunderbolt not recognized

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Oscar Bustamante

  • Posts: 1
  • Joined: Mon Dec 25, 2017 10:41 pm

Intensity Shuttle Thunderbolt not recognized

PostMon Dec 25, 2017 10:47 pm

Hi I have Intensity Shuttle for Thunderbolt and my Mac is not recognizing it. I already installed the drivers that were included and i downloaded the new ones, but still the computer doesn't recognize it. Does anyone have any advice?

Tony Rivera

Blackmagic Design

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  • Joined: Mon Aug 12, 2013 4:52 pm
  • Real Name: Tony Rivera

Re: Intensity Shuttle Thunderbolt not recognized

PostWed Jan 03, 2018 10:17 pm

Check to be sure there is an actual Thunderbolt port on the computer(Mini Displayports are the same connection type) and test a different cable to check these aren't the issues.

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