Help! Unable to get HDMI input on new Shuttle Thunderbolt
Posted: Fri Dec 29, 2017 10:48 pm
Help!
I just purchased a brand new Intensity Shuttle Thunderbolt. Installed Desktop Video 10.9.9 onto both a MacBook Pro Retina 13" 2015 with MacOS 10.11.6, and a MacBook Pro 15" 2016 with MacOS 10.13.2 (via the Apple Thunderbolt 3->2 adapter). In both cases, I am able to power the device (I see the little white LED around the Thunderbolt connector on device), System Profiler sees the device (see output below), and both Desktop Video Setup and Media Express are able to connect to it.
HOWEVER, I am unable to get any content to either be captured from HDMI (my only video source to hand) by Media Express or Adobe Premier CC 2018, nor will video pass through the device and on to a monitor (I only get a black screen). I can send HDMI directly to that monitor. HDMI sources I've tried include my Fire TV, Fire TV Stick, and the other MacBook Pro (either direct HDMI output, or via the Thunderbolt 3->HDMI adapter that I have).
HELP!
======== System Profiler output from 2016 MacBook Pro, Thunderbolt Bus 0 ========
Intensity Shuttle TB:
Vendor Name: Blackmagic Design
Device Name: Intensity Shuttle TB
Vendor ID: 0x4
Device ID: 0xA126
Device Revision: 0x1
UID: 0x00040000008D8640
Route String: 3
Firmware Version: 5.2
Port (Upstream):
Status: Device connected
Link Status: 0x2
Speed: Up to 10 Gb/s x1
Port Micro Firmware Version: 0.2.5
Cable Firmware Version: 1.0.16
Cable Serial Number: C4M722500SJF798AE
I just purchased a brand new Intensity Shuttle Thunderbolt. Installed Desktop Video 10.9.9 onto both a MacBook Pro Retina 13" 2015 with MacOS 10.11.6, and a MacBook Pro 15" 2016 with MacOS 10.13.2 (via the Apple Thunderbolt 3->2 adapter). In both cases, I am able to power the device (I see the little white LED around the Thunderbolt connector on device), System Profiler sees the device (see output below), and both Desktop Video Setup and Media Express are able to connect to it.
HOWEVER, I am unable to get any content to either be captured from HDMI (my only video source to hand) by Media Express or Adobe Premier CC 2018, nor will video pass through the device and on to a monitor (I only get a black screen). I can send HDMI directly to that monitor. HDMI sources I've tried include my Fire TV, Fire TV Stick, and the other MacBook Pro (either direct HDMI output, or via the Thunderbolt 3->HDMI adapter that I have).
HELP!
======== System Profiler output from 2016 MacBook Pro, Thunderbolt Bus 0 ========
Intensity Shuttle TB:
Vendor Name: Blackmagic Design
Device Name: Intensity Shuttle TB
Vendor ID: 0x4
Device ID: 0xA126
Device Revision: 0x1
UID: 0x00040000008D8640
Route String: 3
Firmware Version: 5.2
Port (Upstream):
Status: Device connected
Link Status: 0x2
Speed: Up to 10 Gb/s x1
Port Micro Firmware Version: 0.2.5
Cable Firmware Version: 1.0.16
Cable Serial Number: C4M722500SJF798AE