Driver reset or update coming?
Posted: Fri Jan 12, 2018 4:43 am
I haven't used the Intensity Shuttle Thunderbolt on any other OS but there seems to be some compatibility issues with High Sierra. Getting the Shuttle to work at all requires spending 15-120 minutes changing settings in Desktop Video, opening and closing applications until you finally get a picture. There doesn't seem to be any trick to it, it's random when it decides to work. Once it does finally work, when the application is closed it no longer works until you restart the computer and then go through the 'get it to work lottery' again.
There are no words to express to regret I have buying this device. It’s expensive and extremely unreliable. I have already contacted The Streaming Guys in AU about a refund but they say they will have to test it and decide. I have already paid far too much money for what so far is a useless device, I'm not paying more for postage just for them to say it’s fine.
Is there any way to reset the drivers on Mac without restarting the computer? Or even better, is there an update coming with drivers that are stable and High Sierra compatible?
I bought this device based on the compatibility with 3rd party applications but when I can get it to work at all, Blackmagic Media Express is the only application that gets picture, which is useless to me
There are no words to express to regret I have buying this device. It’s expensive and extremely unreliable. I have already contacted The Streaming Guys in AU about a refund but they say they will have to test it and decide. I have already paid far too much money for what so far is a useless device, I'm not paying more for postage just for them to say it’s fine.
Is there any way to reset the drivers on Mac without restarting the computer? Or even better, is there an update coming with drivers that are stable and High Sierra compatible?
I bought this device based on the compatibility with 3rd party applications but when I can get it to work at all, Blackmagic Media Express is the only application that gets picture, which is useless to me