No Video Assist found

Getting started with a Blackmagic product? Ask questions here about setup and installation.
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Gilles Guerraz

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No Video Assist found

PostSun Jan 14, 2018 4:27 pm

Hello,

Video Assist setup is displaying the message: "No Video Assist Found" when I attempt to install a LUT in my Video Assist 4K.
The computer is running Windows 10 family version 1709.

I think my cable is good since the Video Assist is found on an older laptop running Windows 10 family version 1703.

Anyone had the issue ?
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Xtreemtec

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  • Location: The Netherlands

Re: No Video Assist found

PostThu Jan 18, 2018 5:24 pm

Try to avoid using USB3 ports. These tend to have issues with the driver..
Try another USB port.
Try a different cable( yes i know)
Try removing software and install it again. Make sure you have the latest software..
Daniel Wittenaar .:: Xtreemtec Media Productions ::. -= www.xtreemtec.nl =-
4K OBV, ATEM TVS HD, 1M/E 4K, 2M/E Broadcast Studio 4K, Hyperdeck Studio Mini, SONY FS7 4K, Ursa Broadcast 4K
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Deliard

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  • Real Name: Piotr Szewczak

Re: No Video Assist found

PostFri Jan 26, 2018 4:37 pm

So i had simliar problem with ultrastudio connected to client macbook when his macbook wasn't able to see ultrastudio when our macbook had no problem with it.

Solution was to accept device in privacy options (for some reason privacy and protect blocked it).

Maybe that's the case with your win pc? Some security option could be blocking your device.
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Gilles Guerraz

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Re: No Video Assist found

PostTue Jan 30, 2018 9:45 pm

Thanks for your replies,

still have the issue with both Video Assist setup and Camera setup softwares.

I tried two different cables :?
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Gilles Guerraz

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Re: No Video Assist found

PostTue Jan 30, 2018 9:58 pm

Okay, just got the answer from some educated user in a FB Ursa Mini group.
In a few words, It was a driver signature issue.
Check "How To Disable Driver Signature Enforcement in Windows 10" on YouTube.
Solved my problem in 2 minutes.
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Xtreemtec

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Re: No Video Assist found

PostWed Jan 31, 2018 10:23 am

Weird, As i did not have this issue with driver signature for BMD hardware.

Running multiple WIN 10 and 7 / 8.1 machines.
Daniel Wittenaar .:: Xtreemtec Media Productions ::. -= www.xtreemtec.nl =-
4K OBV, ATEM TVS HD, 1M/E 4K, 2M/E Broadcast Studio 4K, Hyperdeck Studio Mini, SONY FS7 4K, Ursa Broadcast 4K
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Roastpilot

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  • Real Name: David Millist

Re: No Video Assist found

PostTue Aug 21, 2018 3:01 am

I to have to Disable Driver Signature Enforcement in Windows 10 every time. Just glad this forum told me about it. Thanks Guys
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Eric-Jan

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  • Real Name: Eric-Jan van den Bogaard

Re: No Video Assist found

PostTue Aug 21, 2018 8:06 pm

Isn't that the way you're logged in, into Windhose ? as root user, or guest user ? that error pops up randomly :(
at any software.
sometimes you can set file flags, or you need to dive in system preferences.
Mac OS seems to have less of these errors.
equipment/software used:
UltraStudio Mini Recorder, Intensity Shuttle (Thunderbolt), ADVC-100 (DV/iLink/Firewire), Davinci Resolve 15 free version, Media Express, MacX Video Converter Pro

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