Mac Mini mouse disabled by Desktop Video software

Getting started with a Blackmagic product? Ask questions here about setup and installation.
  • Author
  • Message
Offline

ChrisUhl

  • Posts: 2
  • Joined: Thu Jan 18, 2018 1:39 am

Mac Mini mouse disabled by Desktop Video software

PostThu Jan 18, 2018 1:48 am

I just purchased an UltraStudio Mini Recorder, hoping to use it to do video capture on my Mac Mini (late 2014 model, running High Sierra 10.13.2). After connecting the device, installing Desktop Video and restarting, my Mac was completely unable to recognize any USB mouse (I tried three). Oddly, it continued recognizing the USB keyboard just fine.

After several exceptionally frustrating hours learning how to use MacOS without a mouse, I managed to run the uninstall for Desktop Video. After a restart, the Mac was once again able to recognize the mouse. I'm frankly afraid to attempt this procedure again.

Any advice?
Offline

ChrisUhl

  • Posts: 2
  • Joined: Thu Jan 18, 2018 1:39 am

Re: Mac Mini mouse disabled by Desktop Video software

PostFri Jan 19, 2018 2:07 am

Please disregard. A more recent version of the software solved the problem.

I'm a little new to the Mac platform and I'm assured by old-timers that I should never, ever, ever use the driver supplied on the media that comes with the device.

Return to Getting Started

Who is online

Users browsing this forum: No registered users and 8 guests