No Desktop Video Device Detected on new mac and os

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canitb

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  • Real Name: Kenneth Berentzen

No Desktop Video Device Detected on new mac and os

PostWed Mar 07, 2018 1:59 pm

Hi there,

I recently bought the UltraStudio Mini recorder. I downloaded the newest driver Blackmagic Desktop Video 10.9.11, I have a new Mac Book Pro (2017). Connecting the Mini Recorder via thunderbolt via a thunderbolt to USB-C that is the only way to connect to the Mac. When I start the Desktop Video Setup from applications or System Preferences and connect the recorder I am getting the message: “No Desktop Video Device Detected”. I have tried to uninstall and reinstall the driver several times, also tested to install this on a friends MacBook Pro (mid 2014) and the same thing happens, he also gets “No Desktop Video Device Detected”. We are both running the latest macOS High Sierra Version 10.13.3.

How do I get this to work?
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Byron Bonifassi

Blackmagic Design

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Re: No Desktop Video Device Detected on new mac and os

PostSat Mar 10, 2018 12:56 am

Is the white LED near the Thunderbolt port on the UltraStudio Mini Recorder lighting up? If not, then you are using the incorrect adapter. If it is lighting up, then you probably have to authorize Blackmagic as a developer in your system. Go to your 'Security & Privacy' settings to allow the Blackmagic software to fully install.
Blackmagic Technical Support (US)
support-usa@blackmagicdesign.com
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Xtreemtec

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Re: No Desktop Video Device Detected on new mac and os

PostSat Mar 10, 2018 3:11 pm

See FAQ Capture & Play Frequently Asked Questions - Capture, Playbackand Stream > Point 4.05
for a detailed description on how to fix No Desktop video device detected onder Siera / High Siera ;)
Daniel Wittenaar .:: Xtreemtec Media Productions ::. -= www.xtreemtec.nl =-
4K OBV, ATEM TVS HD, 1M/E 4K, 2M/E Broadcast Studio 4K, Hyperdeck Studio Mini, SONY FS7 4K, Ursa Broadcast 4K
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canitb

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Re: No Desktop Video Device Detected on new mac and os

PostSun Mar 11, 2018 10:57 am

Hi there thanks for the comments, I have made some more testing.

With my Macbook Pro 2017 model I am using a certified USB-C to thunderbolt adapeter from apple (_apple.com/uk/shop/product/MMEL2ZM/A/thunderbolt-3-usb-c-to-thunderbolt-2-adapter) in case you where wondering, so it should be completely functionable apple product to get thunderbolt working on this newest version of the macbook pro.

I have "Allowed apps downloaded from.." Black Magic in the section of the Security & Privacy in settings. This only appeared once and after I allowed it it did not appear again after I uninstalled and reinstalled the drivers.

I remember testing the Recorder earlier and I have seen the lights on the device lighting up on my last tests, however for this test it is now not lighting up any more. Not sure why this is..?

Just to further test the adapter thing, I got my hands on a Macbook Air (11inch mid 2012) also running High Sierra 10.13.3, this with a firewire port buildt in so no need for the adapter. I also there did the "Allowed apps downloaded from.." Black Magic, so that should be ok. I experienced exactly the same issue there, the device was also not showing any lights on the device.

I also whent on to test to disable the system integration SIP on my system, so now it´s completely disabled. I did a uninstall and reinstall of the driver and still the same thing is happening... not recognizing the device.

Starting to think it´s a hardware issue here.

Any ideas what I should try?
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Byron Bonifassi

Blackmagic Design

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Re: No Desktop Video Device Detected on new mac and os

PostTue Mar 13, 2018 12:29 am

Make sure you are using an actual Thunderbolt cable with the lightning bolt icon on both ends of the cable. Also, try verifying the cable by plugging a different Thunderbolt device and see if the device connects. If you are using a verified working cable, then I suggest contacting your regions support office for assistance.
Blackmagic Technical Support (US)
support-usa@blackmagicdesign.com
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springtide99

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Re: No Desktop Video Device Detected on new mac and os

PostWed Mar 14, 2018 8:11 pm

I have this same problem. I just received my UltraStudio Mini Recorder yesterday and I can't get it to work. The SD card it came with only has user manuals for different products (Desktop Video manual doesn't include this product, the other manual on the card is for the H264 Pro recorder). I downloaded and installed the 10.9.11 update but that did not fix it. I get "No Desktop Video Device Detected." The light on the UltraStudio Mini Recorder is on, indicating it is connected properly.

Here is my connection chain:
Canon Vixia HFG10 with it's HDMI settings "on", connected to the UltraStudio Mini Recorder with the HDMI cable that came with the camera. UltraStudo Mini Recorder connected to MacBook Air Thunderbolt port with a Thunderbolt 2 cable. The MacBook Air is a Mid-2013 model running High Sierra.

I also tried installing the software and connecting the same way to a Mid-2011 MacBook Air running High Sierra. Same result.

As far as I can tell, I have done everything correctly. I need a solution immediately, or I will have to return this device for a refund. Thanks.
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springtide99

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Re: No Desktop Video Device Detected on new mac and os

PostThu Mar 15, 2018 3:08 am

I contacted Black Magic support and received an answer within a couple of hours, and their solution worked. For anyone having this problem, try these steps:

1) Uninstall Desktop Video.
2) Restart your computer.
3) Re-install Desktop Video 10.9.11 (get it from the website).
4) Restart your computer (you will be prompted to do so), but do NOT open Desktop Video Setup yet.
5) Open up System Preferences.
6) Go to Security and Privacy, then select the General tab.
7) Select "App Store and identified developers” and then “Allow” Blackmagic Design at the bottom of the window.
8) If you still don't see your hardware in Desktop Video Setup, restart your computer once again.

Outstanding support service!
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Erik Wittbusch

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Re: No Desktop Video Device Detected on new mac and os

PostThu Mar 15, 2018 6:31 am

You're getting something wrong here.

The UltraStudio is neither a USB3 nor a Firewire device as mentioned above.

It only works on Thunderbolt ports with Thunderbolt cables. USB ports and cables or adapters won't work. So get a Thunderbolt cable and connect it to the MacBook. All other cables and ports won't work...
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brilla

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Re: No Desktop Video Device Detected on new mac and os

PostSat Sep 15, 2018 3:12 pm

Thanks springtide99 for your info but still not working for me.
Uninstalled and installled the app many many times
Switch the order in which I moved from intallation to the security tab and to the Desktop application in all its possible variations
Pretty frustrating.

As soon as I have the money will buy a different video card ... it's been a headache and I've haven't been able to stream nor record many important events ... Not sure I will buy any Blackmagic product again.

If someone comes up with an answer I'll be willing to try again.

Thanks everyone.

High Sierra 13.6
Blackmagic_Desktop_Video_Macintosh_10.11.2 (and also tried older updates)
iMac (Retina 4K, 21.5-inch, 2017)-Thunderbolt connection

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