Shuttle and Decklink Not Appearing

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amiraarya

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  • Joined: Thu Mar 08, 2018 5:48 am
  • Real Name: Amir Namvar

Shuttle and Decklink Not Appearing

PostThu Mar 08, 2018 6:07 am

My Intensity Shuttle and my Decklink are not appearing under Media Express or in Blackmagics Control Panel setting yet the drivers are installed and appears on Device Manager... I had a similar issue with a mini recorder PCI card where I had to find the right version of Desktop Video to be able to actually use the card and capture... PLEASE HELP!
Windows 7
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Tony Rivera

Blackmagic Design

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Re: Shuttle and Decklink Not Appearing

PostThu Mar 08, 2018 5:40 pm

The latest version of Desktop Video does support Windows 7. It may help to have some additional information about your system so others here can provide guidance.
Support: http://www.blackmagicdesign.com/support
Info: http://www.blackmagicdesign.com/company

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amiraarya

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  • Joined: Thu Mar 08, 2018 5:48 am
  • Real Name: Amir Namvar

Re: Shuttle and Decklink Not Appearing

PostFri Mar 09, 2018 3:56 am

MSi ms7700
Intel I7
Windows 7

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