Converters Setup won't recognise the Converter

Getting started with a Blackmagic product? Ask questions here about setup and installation.
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Grogshla

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  • Joined: Mon Mar 19, 2018 10:13 am
  • Real Name: Adam Grozdanic

Converters Setup won't recognise the Converter

PostMon Mar 19, 2018 10:20 am

Hi there,
I have purchased the 'Mini Converter HDMI to SDI 6G'
I have downloaded the Converters installer (7.1.1) for Windows.
Upon installing I open up the Converters Setup software however it says 'No Converter Found' and 'Check that the converter is connected propertly. The Converter is being fed by HDMI cable straight out of my computer.
Please help.
Kind Regards
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Tony Rivera

Blackmagic Design

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  • Real Name: Tony Rivera

Re: Converters Setup won't recognise the Converter

PostMon Mar 19, 2018 11:48 pm

Does the resolution and frame rate on the computer output match the supported formats mentioned on the tech spec page?
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Xtreemtec

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  • Joined: Wed Jan 02, 2013 11:48 am
  • Location: The Netherlands

Re: Converters Setup won't recognise the Converter

PostTue Mar 20, 2018 3:06 pm

Adam, For connection by the Converters Setup software you need to attach a USB cable between the computer and the converter. This has nothing to do with the HDMI connector. ;)

To output HDMI video to the converter to SDI you need to connect a HDMI lead to the computer. And setup a new monitor in Windows to extend your desktop to this monitor. Now the converter should lock to the HDMI signal and output SDI. ;)
Daniel Wittenaar .:: Xtreemtec Media Productions ::. -= www.xtreemtec.nl =-
4K OBV, ATEM TVS HD, 1M/E 4K, 2M/E Broadcast Studio 4K, Hyperdeck Studio Mini, SONY FS7 4K, Ursa Broadcast 4K

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