DeckLink Studio 4k not detected by Desktop Video 10.9.12

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Gregmex

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DeckLink Studio 4k not detected by Desktop Video 10.9.12

PostSun May 13, 2018 9:16 am

Hi!
I have a DeckLink Studio 4k which is working perfectly with Desktop Video 10.7.2, same from it's original driver in the box or downloaded.
Whatever I do a fresh install or an update, the 10.9.12 version does not detect the card.
When reinstaling the 10.7.2 it's working good again. The firmare is updated.
Any solution for updating Desktop Video please?

I'm using Win 10 x64.
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Gregmex

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Re: DeckLink Studio 4k not detected by Desktop Video 10.9.12

PostThu May 17, 2018 6:20 am

Same issue with 10.10 new version of Desktop Video, no device detected.
And working good again back with the 10.7.2 version.

Is it "normal" or will it be fixed?
Thanks!
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Tony Rivera

Blackmagic Design

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Re: DeckLink Studio 4k not detected by Desktop Video 10.9.12

PostThu May 17, 2018 9:39 pm

Is your OS upgraded to the latest update released?
Support: http://www.blackmagicdesign.com/support
Info: http://www.blackmagicdesign.com/company

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Gregmex

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Re: DeckLink Studio 4k not detected by Desktop Video 10.9.12

PostSat May 19, 2018 8:31 pm

Yes, updated win 10 pro x64 to 1803 2 weeks ago, neither worked with past 1709.
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Tony Rivera

Blackmagic Design

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Re: DeckLink Studio 4k not detected by Desktop Video 10.9.12

PostMon May 21, 2018 11:38 pm

We were unable to replicate this issue here. That said, we'd suggest contacting the support office in your region via email and let's see what we can do for you.
Support: http://www.blackmagicdesign.com/support
Info: http://www.blackmagicdesign.com/company

Follow us on Instagram:
@blackmagicnewsofficial

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