BMD - Win7 MsiInstaller Event Error 1722 during Installation

I have an BMD Intensity Pro 4K PCI card, used for Avid Symphony System running on HP xw8600 Workstation... Everything was working great until the upgrade from BM Desktop Video 10.10 to version 10.11.

Now I am getting the following error when attempting to install BM Desktop Video 10.11.

"Blackmagic Design Desktop Video Setup Wizard ended prematurely... because of an error"

and now it won't allow me to install even earlier version of the BMD drivers..


Thank you for your help in advance for any help you might offer


The following is the information for this MsiInstaller error Event ID11722 from Win7 Event Viewer


General Info

Product: Blackmagic Design Desktop Video -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action RegisterDirectShowFilters32Action.B4AF8F71_B84D_453E_8241_2860184F17C0, location: C:\Program Files (x86)\Blackmagic Design\Desktop Video\, command: regsvr32 /s DeckLink.dll

Details in XML View

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="MsiInstaller" />
<EventID Qualifiers="0">11722</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2018-07-17T22:49:40.000000000Z" />
<EventRecordID>542279</EventRecordID>
<Channel>Application</Channel>
<Computer>EHL1</Computer>
<Security UserID="S-1-5-21-2350224305-1884512475-1211219312-1001" />
</System>
- <EventData>
<Data>Product: Blackmagic Design Desktop Video -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action RegisterDirectShowFilters32Action.B4AF8F71_B84D_453E_8241_2860184F17C0, location: C:\Program Files (x86)\Blackmagic Design\Desktop Video\, command: regsvr32 /s DeckLink.dll</Data>
<Data>(NULL)</Data>
<Data>(NULL)</Data>
<Data>(NULL)</Data>
<Data>(NULL)</Data>
<Data>(NULL)</Data>
<Data />
<Binary>7B33393542333145382D323245312D344336392D383145432D3335433042364343344334397D</Binary>
</EventData>
</Event>


Details in Friendly View

- System

- Provider

[ Name] MsiInstaller

- EventID 11722

[ Qualifiers] 0

Level 2

Task 0

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2018-07-17T22:49:40.000000000Z

EventRecordID 542279

Channel Application

Computer EHL1

- Security

[ UserID] S-1-5-21-2350224305-1884512475-1211219312-1001


- EventData

Product: Blackmagic Design Desktop Video -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action RegisterDirectShowFilters32Action.B4AF8F71_B84D_453E_8241_2860184F17C0, location: C:\Program Files (x86)\Blackmagic Design\Desktop Video\, command: regsvr32 /s DeckLink.dll
(NULL)
(NULL)
(NULL)
(NULL)
(NULL)

7B33393542333145382D323245312D344336392D383145432D3335433042364343344334397D


--------------------------------------------------------------------------------

Binary data:


In Words

0000: 3539337B 45313342 32322D38 342D3145
0008: 2D393643 43453138 4335332D 43364230
0010: 34433443 7D39


In Bytes

0000: 7B 33 39 35 42 33 31 45 {395B31E
0008: 38 2D 32 32 45 31 2D 34 8-22E1-4
0010: 43 36 39 2D 38 31 45 43 C69-81EC
0018: 2D 33 35 43 30 42 36 43 -35C0B6C
0020: 43 34 43 34 39 7D C4C49}

Does anyone from BMD software development moderating this forum?

You all might want to check out this thread on Avid.com forum. Many people have been having issues with both 10.11 and 10.11.1.

http://community.avid.com/forums/p/1849 ... spx#860266

Looks like BMD has a REAL problem with your installer and new driver...

I called BMD tech support and they were USELESS!

PLEASE ADDRESS THIS ASAP!