No desktop video device detected

Getting started with a Blackmagic product? Ask questions here about setup and installation.
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Rickaroonie

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  • Joined: Sat Aug 04, 2018 2:21 am
  • Real Name: Rick Bushell

No desktop video device detected

PostSat Aug 04, 2018 2:30 am

Hello everyone,
A newbie and very first post. As you can probably tell, I'm having issues with installation of my H.264 pro recorder.
The computer recognizes the device, the software (media express) also recognizes it. I've got the driver on a Asus Gl502vs. The unit is attatched via a usb cable (usb3 on computer). I've been searching and trying different things for hrs. I've uninstalled and reinstalled. Tried different usb inputs on laptop.
What am I missing?

desperate and on verge of suicide! please help
Rickaroonie
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Tony Rivera

Blackmagic Design

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Re: No desktop video device detected

PostMon Aug 06, 2018 5:53 pm

So when you open Media Express and click on the log and capture tab, are you not seeing the image in the preview screen? Also, what is the source footage? If it's above HD quality content, it won't be seen by the H.264 Pro Recorder.
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Rickaroonie

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Re: No desktop video device detected

PostTue Aug 07, 2018 4:57 am

Thanks for the feedback Tony, I'll look into that.
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Ally Hamilton

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Re: No desktop video device detected

PostSat Oct 13, 2018 6:45 pm

Not a reply but a question-- I've been using media express for years without issue, and I used it as recently as yesterday. I haven't reconfigured anything. Today when I go to "capture", nothing happens, the screen remains black. Any ideas for troubleshooting? I've restarted and shut down my computer a bunch of times...Thanks for any help!
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Tony Rivera

Blackmagic Design

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Re: No desktop video device detected

PostMon Oct 15, 2018 9:12 pm

Have you tried a different USB cable? For it to suddenly not work, it's typically a cable issue but, if there is no light on near the power connection on the unit, it could be that either the power supply is bad or the unit has failed.
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