No desktop video device detected

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ehsanquddusi

  • Posts: 1
  • Joined: Tue Sep 18, 2018 4:58 am
  • Real Name: Ehsan Quddusi

No desktop video device detected

PostTue Sep 18, 2018 5:04 am

Hi,
I have BlackMagic Intensity Shuttle USB 3.0 device connected to my HP Spectre Notebook on USB 3.0. The device is getting detected in Device Manager, but when I open Desktop Video Setup, it shows "No desktop video device detected". I have installed latest version of the software (10.11.2). I am running Windows 10 (10.0.17134.285) version on my machine. Please help.
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bartolito30

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  • Joined: Tue Sep 18, 2018 4:35 pm
  • Real Name: Carlos Brionizi

Re: No desktop video device detected

PostTue Sep 18, 2018 4:40 pm

I have the same problem but with an Intensity Pro 4K board.
Windows 10 Pro 64bit detects it fine, but the Desktop Video configuration program says the opposite.

Maybe it´s a driver problem?
Hope this could be solved soon.
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Xtreemtec

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  • Joined: Wed Jan 02, 2013 11:48 am
  • Location: The Netherlands

Re: No desktop video device detected

PostWed Sep 19, 2018 12:29 pm

@Ehsan,
Your laptop might be not working due too not supported USB3 hardware.. This is a huge problem with the USB3 capture devices from BMD. Read the manual to see if your hardware is supported..
Daniel Wittenaar .:: Xtreemtec Media Productions ::. -= www.xtreemtec.nl =-
4K OBV Trailer, ATEM TVS HD, 1M/E 4K, 4M/E Broadcast Studio 4K, Hyperdeck Studio Mini, Ursa Broadcast 4K, 4K fiber converters with Sony Control

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