Is my Intensity Pro 4K broken?

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MelonGx

  • Posts: 3
  • Joined: Wed Oct 03, 2018 7:02 pm
  • Real Name: Barry Lee

Is my Intensity Pro 4K broken?

PostWed Oct 03, 2018 7:11 pm

Hello everyone!
Just got an Intensity Pro 4K and plugged it on a PC with Gigabyte Z370N-WIFI motherboard.
(It's a Mini-ITX motherboard so it has only one PCIe x16 and the card is just on it.)
The fan is running properly.
But Desktop Video Setup reported that No Desktop Video Device Detected.
Windows 10 Pro 64bit's Device Manager also didn't show any Blackmagic Design hardware had been installed.
So is my Intensity Pro 4K broken?
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MelonGx

  • Posts: 3
  • Joined: Wed Oct 03, 2018 7:02 pm
  • Real Name: Barry Lee

Re: Is my Intensity Pro 4K broken?

PostThu Oct 04, 2018 2:38 am

Blackmagic Design's support asked me to check BIOS Secure Boot.
I confirmed that it was disabled.
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MelonGx

  • Posts: 3
  • Joined: Wed Oct 03, 2018 7:02 pm
  • Real Name: Barry Lee

Re: Is my Intensity Pro 4K broken?

PostThu Oct 04, 2018 7:06 am

OK after comparing to other people's workable Intensity Pro 4K,
I am sure mine is broken.
Now I'm trying to RMA it.....

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