Wed Oct 10, 2018 3:15 pm
Hello, just today I got my Intensity Shuttle USB and have been trying to set it up. However, even after installing the most recent drivers from the Blackmagic site, I cannot seem to get it to work. After plugging in the device, the Driver Installation balloon appears saying that the drivers are being installed, but after a few moments it says that the drivers could not be installed.
I am running Windows 7 64bit on a Gigabyte motherboard with a USB3.0 PCIe chip installed. I cannot seem to find any threads that explain how to address this issue and the user manual simply states to plug in the device via USB and nothing else beyond that.
Any help would be appreciated, thanks.