Unknown Blackmagic error message

Getting started with a Blackmagic product? Ask questions here about setup and installation.
  • Author
  • Message
Offline
User avatar

Baz

  • Posts: 552
  • Joined: Wed Aug 22, 2012 5:06 am
  • Location: Sydney, Australia

Unknown Blackmagic error message

PostFri Feb 01, 2019 7:20 am

I am trying to update my BMD Desktop Video on a PC (win 7) and I get the following error...

Image

There IS NO 'Blackmagic Camera's' installed on my system!
There is "Blackmagic Camera Utility" but it doesn't call it 'Blackmagic Camera's.

Image

How can I uninstall something that doesn't exist?

Anyone know a workaround or a registry hack?

Baz

MISC
U/S Express, SmartviewDuo, SmartScopeDuo, Teranex 2D, Web Pres, 5/7 Vid Assists
VIDEOHUB
Smart 12x12
12x24
72x144
HYPERDECK
Studio, Shuttle, Studio Mini
ATEM
2me4K, 2me, TVS, TVS HD, CamConvs, StudioConvs, Studio Cams, Micro Studio Cam
Offline

Tony Rivera

Blackmagic Design

  • Posts: 3345
  • Joined: Mon Aug 12, 2013 4:52 pm
  • Real Name: Tony Rivera

Re: Unknown Blackmagic error message

PostFri Feb 01, 2019 11:49 pm

Have you tried removing the Camera utility to see if that is the issue? It does appear to be an older release of software.
Support: http://www.blackmagicdesign.com/support
Info: http://www.blackmagicdesign.com/company

Follow us on Instagram:
@blackmagicnewsofficial
Offline

Tony Rivera

Blackmagic Design

  • Posts: 3345
  • Joined: Mon Aug 12, 2013 4:52 pm
  • Real Name: Tony Rivera

Re: Unknown Blackmagic error message

PostFri Feb 01, 2019 11:50 pm

Have you tried removing the Camera utility to see if that is the issue? It does appear to be an older release of software.
Support: http://www.blackmagicdesign.com/support
Info: http://www.blackmagicdesign.com/company

Follow us on Instagram:
@blackmagicnewsofficial
Offline
User avatar

Baz

  • Posts: 552
  • Joined: Wed Aug 22, 2012 5:06 am
  • Location: Sydney, Australia

Re: Unknown Blackmagic error message

PostSun Feb 03, 2019 12:58 am

Tony Rivera wrote:Have you tried removing the Camera utility to see if that is the issue? It does appear to be an older release of software.


Yes I tried to remove "Blackmagic Camera Utility". It goes thru all the motions and finishes but it still exists! I tried a number of times and it just won't go away.

I remember seeing a post a while ago regarding this issue but I can not find it.
From memory something had to be deleted in the registry.

Baz

MISC
U/S Express, SmartviewDuo, SmartScopeDuo, Teranex 2D, Web Pres, 5/7 Vid Assists
VIDEOHUB
Smart 12x12
12x24
72x144
HYPERDECK
Studio, Shuttle, Studio Mini
ATEM
2me4K, 2me, TVS, TVS HD, CamConvs, StudioConvs, Studio Cams, Micro Studio Cam
Offline

Tony Rivera

Blackmagic Design

  • Posts: 3345
  • Joined: Mon Aug 12, 2013 4:52 pm
  • Real Name: Tony Rivera

Re: Unknown Blackmagic error message

PostTue Feb 05, 2019 9:46 pm

If I remember correctly, I think ccCleaner might be of help to remove any potential lingerings of software.
Support: http://www.blackmagicdesign.com/support
Info: http://www.blackmagicdesign.com/company

Follow us on Instagram:
@blackmagicnewsofficial

Return to Getting Started

Who is online

Users browsing this forum: No registered users and 10 guests